[Hiring] Employee Relations Operations & Analytics Coordinator @AAA-The Auto Club Group

Role Description

This position can work remotely from a home office for day-to-day operations. Will travel to Dearborn, MI or Tampa, FL as needed.

Monday-Friday 8am-5pm

Responsible for driving operational excellence and continuous improvement through data analysis, process automation, and project management. The ideal candidate is a highly analytical and results-oriented individual with a strong understanding of HR principles and a passion for leveraging technology to improve efficiency and effectiveness. Play a critical part in identifying and implementing automation solutions, specifically utilizing tools (Ex. Power Automate) to streamline ER processes and free up ER Specialists' time for more strategic initiatives.

Key Responsibilities

• Data Analysis & Reporting:
  • Collect, analyze, and interpret data from various sources (HRIS, case management systems, surveys) to identify trends, patterns, and areas for improvement within Employee Relations processes.
  • Develop and maintain key performance indicators (KPIs) and dashboards to track progress and measure the effectiveness of ER initiatives.
  • Conduct in-depth analysis of ER case data to identify root causes of issues and recommend solutions.
  • Prepare regular reports and presentations to communicate findings to stakeholders (e.g., HR leadership, management teams).
• Process Improvement & Automation:
  • Identify and document existing ER processes and identify opportunities for improvement through automation, streamlining, and technology solutions.
  • Lead the design and development of automated workflows using tools like Power Automate to streamline tasks such as:
    • Case intake and triage
    • Data entry and updates in HRIS and case management systems
    • Document generation (e.g., investigation reports, correspondence)
    • Notifications and reminders for case follow-up
    • Data extraction and reporting
  • Explore and evaluate new technologies and tools to enhance ER operations (e.g., AI-powered chatbots, case management software).
  • Develop and implement best practices for data management and information security within the ER function.
• Project Management:
  • Manage and execute special projects related to ER operations, such as process re-engineering, system implementation, and compliance initiatives.
  • Develop project plans, timelines, and budgets, and ensure projects are delivered on time and within budget.
  • Collaborate with cross-functional teams (IT, Legal, Finance) to ensure successful project implementation.
• Employee Relations Support:
  • Provide support to ER Specialists and Investigators on case management, data analysis, and reporting.
  • Assist in the development and delivery of ER training programs for managers and employees.
  • Administration of Attendance Discipline process.
  • Stay abreast of relevant legal and regulatory updates impacting Employee Relations.

Qualifications

• Required:
  • Bachelor’s degree or equivalent in Business Administration, Human Resources Management or related field or equivalent work experience.
  • 1-3 years of experience in Human Resources.
  • Experience with HRIS systems (e.g., Workday) and data analysis tools (e.g., Excel, SQL, Tableau).
  • Experience with workflow automation tools.
• Knowledge of:
  • Laws and regulations governing Human Resource practices and compliance.
  • EEO and affirmative action guidelines.
  • State and federal employment regulations.
  • Principles of Employment Law.
  • Process improvement techniques.
• Skills:
  • Strong analytical and problem-solving skills with the ability to analyze data, identify trends, and draw meaningful conclusions.
  • Proficiency in project management methodologies and tools.
  • Excellent communication, interpersonal, and presentation skills.
  • Demonstrate strong technical writing skills to include procedure preparation.
  • Prepare and present reports.
  • Communicate effectively with all levels of management, employees, and the public.
  • Demonstrate strong problem-solving and interpersonal skills.
• Preferred:
  • At least one certification in related HR disciplines, i.e. PHR/SPHR, SHRM-CP/SCP.
  • 3-5 years of experience creating and analyzing Human Resources/Employee Relations analytics.
  • Prior experience building HR related dashboards, updating SOPs and managing large Human Resources/Employee Relations related projects.
  • Experience with Power Automate is highly preferred.
  • Human Resources experience within Employee Relations.
  • Process improvement and automation.

Requirements

• This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership.
• This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Benefits

• The annual salary range for this position is $59,134 - $91,998 with annual bonus potential, based on performance.
• Health & Wellness:
  • Medical plans with multiple coverage options, including HSA eligibility.
  • Prescription drug coverage.
  • Dental and vision benefits.
  • Employee Assistance Program (confidential support services).
• Financial Protection & Insurance:
  • Company-paid basic life insurance.
  • Optional supplemental life insurance and dependent coverage.
  • Short-term and long-term disability coverage.
  • Critical illness, accident, and pet insurance options.
• Retirement & Savings:
  • 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Time Off & Leave:
  • Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
  • Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays, and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
  • Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Career Growth & Education:
  • Tuition assistance.
  • Professional certification support with 100% reimbursement for eligible programs.
  • Opportunities for career development and advancement.
• Additional Perks:
  • Complimentary AAA membership with roadside assistance and travel discounts.
  • Adoption assistance program.