[Hiring] Director People & Culture @First Advantage Global operating Centre

Role Description

A successful DIRECTOR PEOPLE & CULTURE (P&C) will oversee and drive the strategic P&C initiatives for both our Global Operations Centers of Excellence (GOCE) and onshore teams in the Philippines. This senior leadership role is essential in ensuring that our people strategies, policies, and practices are effectively aligned across our global operations in India (Mumbai, Bangalore) and the Philippines. You will lead the development, refinement, and execution of policies, talent management frameworks, and integration strategies that reflect the evolving needs of a global workforce. A strong focus will be placed on refining policies for local and onshore teams, integrating acquisitions, and fostering a unified, high-performance culture.

Responsibilities

• Policy Development and Refinement:
  • Lead the development and continuous refinement of people related policies, ensuring they cater to both our GOCE and onshore operations, with a focus on scalability, inclusivity, and alignment with global standards.
  • Align local policies with global strategies and practices from Mumbai and Bangalore, ensuring consistency in approach while addressing local nuances and business needs.
  • Review and optimise existing policies for effectiveness, compliance, and cultural relevance, continuously adapting to the changing needs of the business.
• Strategic Leadership Across GOCE & Onshore Teams:
  • Provide senior leadership for P&C across both offshore GOC and onshore teams, ensuring all strategies, policies, and initiatives are harmonised and consistently executed.
  • Partner with senior leadership teams across regions to develop and implement strategies that drive employee engagement, retention, and organisational growth.
  • Lead cultural transformation efforts, fostering collaboration between onshore and offshore teams, and creating an integrated organisational culture that supports the business goals.
• Acquisition Integration:
  • Spearhead the integration of an acquired company into our Philippines operations, ensuring smooth transitions for both offshore and onshore teams.
  • Drive the people integration strategy across different cultural contexts, aligning acquired company cultures with company values and operational frameworks.
  • Lead cross functional teams to ensure successful integration of talent, benefits, and systems across all business units, with a focus on both GOC and onshore teams.
• Employee Engagement & Experience:
  • Champion employee engagement initiatives across the Philippines, developing programs that drive positive employee experiences and high levels of performance across both GOC and onshore teams.
  • Design and implement talent management frameworks that cater to both operational and leadership talent, including performance management, career development, and succession planning.
  • Encourage a culture of open communication, feedback, and continuous learning, promoting an inclusive and high-performance work environment.
• Compliance and Risk Management:
  • Ensure that all HR practices are in full compliance with local laws and global standards, mitigating risks and ensuring consistency across the GOC and onshore teams.
  • Advise leadership on relevant labor regulations, guiding the company on appropriate practices to minimise legal and operational risks.
  • Proactively monitor and address risks related to workforce dynamics, compensation practices, and organisational design.
• Cross-Regional Collaboration & Stakeholder Management:
  • Foster strong, productive relationships with leadership teams in Mumbai, Bangalore, and the Philippines to ensure alignment on global and local people strategies.
  • Work closely with senior leaders to provide advice on organisational design, workforce planning, leadership development, and talent management.
  • Serve as the trusted advisor to the leadership team on all aspects of P&C, balancing the needs of both GOC and onshore operations to achieve organisational goals.
• Team Leadership and Development:
  • Lead and mentor the P&C team in the Philippines, ensuring that team members are equipped with the tools, resources, and support necessary to execute strategic initiatives.
  • Build a high-performing, collaborative team with a focus on talent development, succession planning, and enhancing P&C capabilities across the organisation.

Qualifications

• Minimum of 10-15 years of experience in People & Culture leadership, with at least 5 years in a senior management role overseeing large scale, multi-location teams (both onshore and offshore).
• Proven track record of policy development and refinement, particularly in a diverse, multi-geography environment.
• Extensive experience in acquisition integration, particularly in harmonising people, culture, and processes across different regions and business units.
• In depth knowledge of local labor laws and HR best practices in the Philippines, with expertise in aligning these with global frameworks.
• Prior experience in managing P&C in both Global Operations Centers (GOC) and onshore teams, especially in tech, BPO, or large-scale service environments.

Requirements

• Strategic mindset with the ability to drive alignment across onshore and offshore teams, balancing global strategies with local needs.
• Strong leadership and influencing skills to engage with cross functional teams across different cultures and business units.
• Expertise in talent management, employee engagement, and performance optimisation for large scale, diverse teams.
• Exceptional ability to navigate complex acquisition integration challenges, managing both operational and cultural aspects.
• Deep understanding of HR analytics and the ability to use data driven insights to shape people strategies.
• Master’s degree or HR certifications is highly preferred.

Preferred Qualifications

• Fluency in English and Filipino, with knowledge of regional languages being an advantage.
• Change management expertise, particularly in organisations undergoing growth, transformation, or acquisition integration.

Benefits

• Competitive Salary Package
• HMO Benefits
• Free mental health consultation
• Remote work set up