[Hiring] Director of Human Resources Operations @The Chicago School of Professional Psychology

Role Description

The Director of Human Resources provides leadership for the day-to-day delivery of Human Resources Operations and serves as the senior operational leader for employee relations, HR service delivery, talent acquisition support, compensation administration, compliance, and full employee lifecycle support.

Reporting to the Vice President of Human Resources, the Director translates enterprise people strategy into effective operational practices and ensures Human Resources programs, policies, processes, and services are administered consistently and effectively.

The Director provides direct leadership to the Generalist team, establishing a strong Generalist model capable of supporting leaders and employees throughout the full employee lifecycle—from workforce and recruitment needs through onboarding, development, employee relations, organizational changes, and separation.

The Director also works collaboratively with Human Resources partners across the institutions. While the role does not have direct responsibility for institutional HR operations or personnel, the Director maintains awareness of institutional needs, practices, and emerging challenges to identify opportunities for shared solutions, greater consistency, and advancement of System Office HR operations and system-wide HR standards and best practices.

The Director works closely with the Associate Vice President of HR Systems & Technology, Associate Vice President of Workforce Development & Employee Engagement, and Benefits leadership to ensure operational needs are connected to technology, process improvement, employee education, workforce development, benefits and leave practices, and broader organizational capability.

Qualifications

• Advanced knowledge of Human Resources operations, employee relations, employment practices, and HR compliance.
• Strong understanding of the full employee lifecycle and consultative HR practices.
• Demonstrated ability to assess complex employee and organizational matters and exercise sound judgment.
• Knowledge of compensation, talent acquisition, performance management, workforce planning, benefits, and leave practices.
• Strong understanding of organizational change and workforce transition processes.
• Ability to recognize operational patterns and translate them into recommendations for process, systems, education, or workforce development improvements.
• Demonstrated ability to collaborate and influence across decentralized or matrixed organizations without relying on direct authority.
• Strong communication, consultation, conflict resolution, and relationship-building skills.
• Ability to balance enterprise standards and consistency with legitimate institutional needs and differences.
• Strong project management, prioritization, and continuous improvement capabilities.
• Experience with Workday and other HR technology for data-informed decision-making.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or a related field required.
• Master's degree in Human Resources, Business Administration, Organizational Development, or a related field preferred.
• Minimum of 8–10 years of progressively responsible Human Resources experience.
• Minimum of 3–5 years of HR leadership or management experience.
• Significant experience in employee relations, HR operations, and consultative Human Resources support required.
• Experience supporting the full employee lifecycle, including talent acquisition, onboarding, employee relations, performance management, and separation.
• Experience supporting organizational restructuring, workforce planning, and complex employment matters strongly preferred.
• Experience working within a multi-location, multi-state, higher education, system-based, or similarly complex organization preferred.
• Demonstrated experience leading and developing HR professionals and collaborating with HR colleagues across decentralized or matrixed environments.

Benefits

• This opportunity is budgeted at $120,000 - 125,000 base compensation.
• Additional compensation factors may impact total compensation.
• Generous paid time-off.
• Medical and dental insurance coverage.
• Life and disability insurance.
• Retirement plan with employer contribution.
• Multiple flexible spending accounts.
• Tuition reimbursement.

Application Process

Please note the screening, recruitment, and selection process is managed by recruiting staff and hiring managers with the aid of artificial intelligence to evaluate candidates against job requirements. The artificial intelligence tool is a resource only and all employment decisions are made by staff members.

When you apply, it is recommended you utilize the option to parse your resume into the application. To ensure your experience is accurately reflected, please review and complete all application fields—even if you auto-fill from your resume.

For the best results, tailor your resume to the job description, highlight key qualifications and skills, and use clear, consistent formatting. This helps our AI tools read and assess your application more effectively. We are committed to regularly monitoring the process for fairness and remove personally identifiable information during evaluation.