[Hiring] Director, Human Resources @Ziply Fiber

Role Description

The Director of Human Resources sets the vision and strategy for HR Operations and leads its execution and continuous improvement, making it simple and easy for employees and leaders to work with Ziply Fiber HR. Serving as a senior member of the HR leadership team, the Director leads a multi-disciplinary HR team and owns the HR operating model, total rewards (benefits and compensation), HR business partner support, employee relations, and compliance across a growing multi-state footprint.

Essential Duties and Responsibilities:

• Lead the HR Operations function, setting strategy and priorities in alignment with company and department goals and initiatives.
• Lead a multi-disciplinary HR team spanning operations, business partnering and employee relations.
• Coach, mentor and develop HR team members, building a high-performing, collaborative culture along with leadership depth and succession within the function.
• Own the HR operating model, including HR administration, service delivery, HRIS and technology, workforce data and analytics, and process standards across the employee lifecycle.
• Streamline HR work by identifying and adopting AI and automation tools, and guide the team in using them responsibly to improve efficiency and service delivery.
• Oversee benefits and compensation strategy and administration, including salary structures, market benchmarking, incentive and bonus programs, health and welfare and retirement plans, vendor and broker management, open enrollment, and cost and budget management.
• Partner with and advise executives and business leaders, providing data-driven recommendations and options to improve employee satisfaction, retention and sustained employee growth.
• Oversee HR business partner support and employee relations, including investigations and conflict resolution.
• Ensure compliance with federal, state and local employment laws across Washington, Oregon, Idaho, Montana, Arizona and Illinois, and in each new state as the Company expands.
• Drive enterprise people and culture initiatives such as career development programs, management and leadership training, and performance management practices, and measure their impact.
• Foster cross-department collaboration to ensure consistent communication of initiatives, policies and current events.
• Perform other duties as required to support the business and evolving organization.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration or a related field.
• 10+ years of progressive Human Resources (HR) experience, including HR operations, HR business partner or equivalent roles.
• 5+ years of senior management experience leading managers and multi-disciplinary teams in a similar industry or profession.
• 5+ years of experience overseeing benefits and compensation programs, including plan administration, vendor management and budget oversight.
• Working knowledge of federal, state and local employment laws and regulations, including experience supporting compliance across multiple states.
• Experience overseeing employee relations, including workplace investigations and conflict resolution.
• Exceptional judgment, decision-making, executive presence, coaching, strategic thinking, and project and change management skills.
• Demonstrated analytical capabilities, with the ability to use workforce data to provide data-driven recommendations.
• Demonstrated excellence in problem solving and the follow-up necessary to resolve problems.
• Ability to maintain the highest level of confidentiality.

Preferred Qualifications

• PHR/SPHR or SHRM-CP/SHRM-SCP certification.
• Experience in a union environment, including labor relations and administration of collective bargaining agreements.
• Experience with mergers and acquisitions (M&A) integration.
• Master’s degree in Human Resources, Business Administration or a related field.
• Certified Compensation Professional (CCP) or Certified Employee Benefits Specialist (CEBS) certification.
• Experience implementing HRIS, AI or automation tools to streamline HR processes and improve service delivery.
• Experience in the telecommunications industry or a growing, multi-state organization.

Knowledge, Skills, and Abilities

• Must have strong Microsoft Office skills, with advanced skills in Excel; experience with HRIS and analytics platforms.
• Must have the proven ability to lead in a fast-paced environment and meet or exceed deadlines.
• Strong verbal and written communication, including the ability to influence and present to executives, plus attention to detail and organizational skills.
• Ability to work independently and apply sound judgment and reasoning to a variety of complex situations.
• Ability to lead through change and adjust to rapidly changing priorities and schedules.
• Commitment to excellent customer service and to building a service-oriented HR team.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

Diverse Workforce / EEO

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.