[Hiring] Director, HR Service Delivery @Comcast Resume

Role Description

This job is tasked with defining and deploying 'Best-in-Class' strategic solutions for business operations. It standardizes processes for efficiency gains, establishes success metrics, and adopts a systematic approach to project management. It involves developing scalable improvement plans, leading cross-functional teams, and fostering an inclusive work environment. Additionally, the position involves preparing the organization for change.

Core Responsibilities

• Accountable for defining future state 'Best-in-Class' solutions and ensuring the successful deployment for all operational components for the strategic systems. Focus areas include Sales, Marketing, and ordering service.
• Reduces variation from processes to achieve simplification and operational efficiencies.
• Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics.
• Uses a methodical yet collaborative approach to each project by:
  • Measuring the process and questioning the capability and quality.
  • Defining the problem statement.
  • Performing a gap analysis between the customers' expectation and current process performance.
  • Standardizing solutions around best practices.
  • Repeating the steps for continuous improvement.
• Develops repeatable and scalable plans and processes to speed time to market and improve operational efficiency.
• Interacts closely with a matrixed cross-functional team (both field and corporate) to secure alignment and solution excellence.
• Fosters an environment of empowerment, openness, inclusion, and objectivity while striving to deliver solutions that benefit the entire organization.
• Works with HR counterparts to identify plans for change management, communication, and training needs.
• Responsible for all commitments within assigned organization and dependencies across the department.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and our communities.

Qualifications

• Business Case Development
• Business Process Analysis
• Change Management
• Cross-Functional Project Management
• Data Analysis
• Executive Presence
• People Management

Requirements

• Bachelor's Degree
• 10 Years + Relevant Work Experience

Benefits

• An array of options, expert guidance, and always-on tools personalized to meet the needs of your reality.
• Support physically, financially, and emotionally through big milestones and everyday life.

Company Description

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.