[Hiring] Assistant Director, Global Service Delivery @Knowtion Health

Role Description

Are you seeking an exciting opportunity to join a passionate, growing, and dynamic team of professionals who support patients? The Assistant Director, Global Service Delivery, serves as the primary point of contact between Knowtion Health and its offshore subcontractor partners. This role is responsible for ensuring timely access to required systems and service delivery excellence. This includes:

• Accurate tracking and maintenance of productivity, quality, and performance across all offshore delivery relationships.

What’s Attractive to the Right Candidate?

• Knowtion Health is a growing firm in a growing industry.
• Our status as a leader in this industry means that we have the resources to invest in the business and to innovate.
• Our business is intensely competitive and is constantly evolving.
• We quickly identify new challenges and develop solutions.
• New employees are frequently pleased and surprised by how quickly we make decisions and adapt to market conditions.
• Knowtion Health culture is inviting and competitive, embracing challenge and celebrating accomplishment.
• Dedicated colleagues striving to provide quality results that have lasting impact.

The Opportunity:

• Serve as the primary liaison and escalation point for offshore subcontractor partners, building strong relationships and ensuring timely resolution of issues, blockers, and requests.
• Provide leadership and direction to offshore teams, establishing priorities, performance expectations, and accountability to drive consistent delivery outcomes.
• Own partner performance management, establishing KPIs/SLAs, analyzing productivity and quality data, building dashboards/reports, identifying risks and gaps, and driving corrective action plans.
• Lead cross-functional initiatives and operational improvements across Service Delivery, IT, Security, Training/Quality, and offshore partners to improve processes, onboarding, ramp-up, and overall delivery.
• Manage partner governance and operational cadence, including business reviews, action-item tracking, project deliverables, escalation paths, SOPs, and stakeholder alignment.

Qualifications

• Bachelor's degree preferred.
• PMP (Project Management Professional) certification preferred.
• At least 3–4 years of experience working with a global customer or partner required.
• At least 6-8 years of experience working within a Revenue Cycle Management environment.
• Background in Revenue Cycle Management strongly preferred.
• Comfortable presenting on camera and communicating with onshore and offshore executive teams.

Requirements

• This position is remote and requires a dedicated, distraction-free work space at home.

Benefits

• Competitive benefits package including:
• Medical
• Dental
• Vision
• Life insurance
• Short term disability
• Long term disability
• Paid holidays
• 401k
• Generous PTO policy

Company Description

• Knowtion Health gives priority to applicants located in the following states: AL, AR, AZ, FL, GA, ID, IN, KS, ME, MI, MO, MS, NC, NM, OK, PA, SC, TN, TX, UT, VA, WI, WV.

Photo Identification and Image Capture Notice: As part of our hiring process, candidates are required to present a valid government-issued photo ID during screening and/or interviews. We may also capture a photograph during the screening or interview process for identity verification, security, and record-keeping purposes. All identification documents and images will be handled in accordance with applicable privacy laws and accessed only by authorized personnel. By proceeding with your application, you acknowledge and consent to this process.