[Hiring] Director, Global People Operations & AI @Ethos Life

Role Description

Ethos is building a People organization that scales through both talent and technology, and this role sets the direction for how we get there. As Director, Global People Operations & AI, you'll own how People services are delivered worldwide:

• Own the strategy and multi-year roadmap for Global People Operations, defining how the People organization delivers services across all regions.
• Lead the Global People Services team, setting standards, service levels, quality, and coverage across geographies.
• Set the direction for automation and enablement across the global People organization, establishing an operating model where AI agents and automation carry repeatable work and people own judgment and experience.
• Design and implement a tiered service model spanning self-service (knowledge, portals, and AI assistants), shared services (People Ops handling routine and mid-complexity cases), and experts (centers of excellence and senior partners for complex work), with clear routing and escalation.
• Build the governance framework for AI and automation in People Ops: guardrails, human-in-the-loop controls, privacy, security, auditability, and compliance across jurisdictions.
• Define and own the metrics that measure success: service levels, case deflection, cycle time, cost-to-serve, accuracy, and employee experience, reporting outcomes to leadership and using them to prioritize investment.
• Lead and coach the People Operations team, including the People Product Managers, building capability in process design, agent oversight, and service delivery.
• Partner with HR Technology, IT, Legal, Finance, and People leaders to align global systems, data, and processes, and to advance operations through automation.
• Own change management and adoption for new processes, automations, and the tiered service model across regions and cultures.
• Ensure global compliance and data governance across the markets where Ethos operates.
• Manage vendors, budget, and the tooling roadmap for People Operations and shared services.
• Continuously scale and improve the operating model as Ethos grows and enters new markets.

Qualifications

• 10+ years in People/HR Operations, shared services, or people/business operations, including several years leading teams.
• Proven experience building or running a People/HR shared services function and a tiered service model (self-service, shared services, experts).
• Track record setting automation and enablement strategy and deploying AI or agentic solutions in an operations context.
• Strong operating discipline: service-level management, metrics, cost-to-serve, and capacity planning.
• Experience operating globally across multiple countries, with a working knowledge of regional compliance and data-privacy requirements.
• Excellent leadership, stakeholder-management, and executive communication skills.
• Working understanding of AI governance: privacy, fairness, security, auditability, and human oversight designed-in from the start.
• Change-management expertise, with the ability to drive adoption at scale across a distributed organization.
• Sound judgment in handling sensitive, confidential, and high-stakes situations.
• Bachelor's degree required; relevant certifications preferred.

Requirements

• The US national base salary range for this full-time position is $163,000 - $288,000.
• Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• Compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.

Benefits

• Further details of our US benefits can be found at Ethos Careers .

Company Description

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike.