[Hiring] Delivery Centre Capability, Talent & Innovation Lead @SAP Fioneer

Role Description

We are looking for a Delivery Centre Capability, Talent & Innovation Lead to play a key role in the strategic growth, capability development and long-term scalability of our South African Delivery Centre (SADC). This is a newly established, cross-functional role combining:

• Delivery Centre capability development
• Strategic workforce planning
• Talent pipeline development
• External partnerships
• Innovation enablement

The role will work closely with:

• Delivery leadership
• Talent/HR
• Product and Technology teams

Key focus areas include:

• Translating current and future delivery requirements into practical workforce and capability development initiatives
• Strengthening the local talent base
• Accelerating employee development
• Enabling greater cross-resource utilization
• Supporting the adoption of technologies and ways of working that improve delivery productivity

This role is central to the next phase of the Delivery Centre's growth, evolving from establishing core capability foundations toward shaping an increasingly strategic, innovation-led delivery environment.

Qualifications

• Experience in a technology, consulting, banking technology, software, professional services or delivery environment
• Demonstrated exposure to several areas including:
• Establishing, scaling or supporting the development of delivery teams
• Strategic workforce planning
• Capability development or talent pipeline management
• Graduate programmes, early-career development or professional development initiatives
• Organizational learning, onboarding and structured skills development
• Technology, consulting or delivery programme management
• Cross-functional initiative management and stakeholder coordination
• University, educational or industry partnerships
• Innovation, digital transformation, AI adoption or process automation initiatives
• Development of operating models, frameworks or scalable organizational processes
• Working across geographically distributed teams and international delivery environments

Responsibilities

• Support the strategic development and sustainable growth of the South African Delivery Centre
• Translate business growth plans and delivery pipeline expectations into workforce, capability and capacity requirements
• Identify current and future skills needs across products, technologies, consulting disciplines and delivery functions
• Anchor growing delivery areas with experienced and specialist capabilities
• Improve resource flexibility and cross-project utilization
• Develop and continuously refine the Delivery Centre's talent pipeline
• Partner with Talent/HR to attract, develop and progress graduates and early-career talent
• Establish clear pathways for emerging talent
• Collaborate with HR and local stakeholders on South African employment and skills development objectives
• Maintain and continuously improve the Delivery Centre's capability framework
• Establish structured onboarding processes
• Partner with Delivery and Product teams to identify training and development needs
• Create opportunities to upskill and cross-skill existing employees
• Develop multi-skilled teams and increase internal mobility
• Own the innovation and AI roadmap
• Take direct ownership of strategic educational and skills-development partnerships

Benefits

• Collaborative culture with smart people in a fast-growing company
• Opportunity to shape the future of the financial services industry
• Flexibility to work across different projects, markets, and areas of expertise
• Fast-paced environment with an experienced team and strong brand
• Opportunity to work on complex core banking implementations and transformation engagements
• Competitive compensation package aligned with your expertise and skills