[Hiring] Consultant Engagement Coordinator @C-Serv

Role Description

The consultant experience, end to end. You manage and mentor a team of 12, with monthly 1:1s, feedback, development goals and early flags on retention risk.

• Onboarding: You welcome every new joiner, get their access and paperwork sorted, and fix any misalignment in the first four weeks.
• Employer of Record relationship: You work with our EOR on contracts, start dates, work permits, PTO and payroll queries, staying ahead of issues instead of chasing them.
• Visas and Ajeer sponsorship: You keep consultants’ documents current and compliant.
• Renewals: You track upcoming contract renewals, feed into pricing and cost modelling, and run each renewal from start to finish.
• Time and expenses: You approve timesheets and expenses in Productive and manage client reimbursement invoicing.
• Delivery: You work with client Professional Services Managers to make project kick-offs smooth and relationships strong, and you see every escalation through to resolution.
• The details that keep a team healthy: That means vacation, sickness and absence, certifications, team activities and region-specific SOPs.

Qualifications

• Experience managing and mentoring a dispersed team in the IT industry
• A track record of running performance reviews and development plans
• Hands-on experience working with EORs
• Solid grounding in HR administration and documentation
• Strong organisation, and the ability to juggle several priorities without dropping any
• A problem-solver’s instinct: you resolve things quickly and own them until they’re closed
• Fluent Arabic and English

Benefits

• A role with real ownership, and a direct line to the Consultant Engagement Lead
• Regular exposure to a global business operating in 50+ countries
• A team that invests in your growth
• Competitive Salary
• Health Insurance