[Hiring] Community Impact Manager @Pennrose

Role Description

Directly supervise and provide coaching, counseling and feedback to assigned Supportive Service Coordinators.

• Coordinates the implementation of supportive service plans and the delivery of needed and appropriate services at all assigned properties.
• Evaluate staff in the delivery of supportive services and provide regular on-site assistance and support to all Community Impact team members.
• Responsible for continued professional development as well as the continued professional growth of supervised employees.
• Identify, develop and maintain networks of existing community-based supportive and social service agencies for all properties and disseminate information to site managers and Community Impact staff.
• Assist in the development of supportive service plans and any/all applications for sites under development as part of the funding application process, to include securing the assistance of existing community-based supportive and social agencies in the delivery of services.
• Monitor and meet reporting requirements with all applicable funding sources including submission of monthly reports and annual plans to assure compliance.
• Provide training and support to all staff on supportive service roles and responsibilities.
• Create, update, and implement training modules for the Community Impact department.
• Improve knowledge and skills through participation in training sessions, service coordinator trainings and forums, and other professional development opportunities.
• Support the Director of Community Impact in administrative responsibilities for the Community Impact Department.
• All other duties as assigned.

Performance Metrics

• Monitor all Pennrose Management Company’s state and federal reporting and ensure that agency reporting is completed on-time.
• Provide Director of Community Impact with monthly, quarterly and annual Supportive Service program compliance and performance reports.
• Supportive Service programming is monitored and addressed if it is not meeting the PMC Supportive Service Scorecard standards.
• Improved property operations due to Supportive Service provision.

Qualifications

• Bachelor’s degree in Social Service or related field.
• Five to six years of experience in Social Service field within a multi-family housing environment.

Requirements

• Requires a valid driver’s license, an insured vehicle, and the ability to travel regularly (between properties, on-call emergencies, training, etc.).

Working Conditions

• Ability to work periodic flexible hours is required.
• Ability to travel by plane and automobile is required.
• Ability to work at property locations within or near transitional neighborhoods – again with the support of PMC.
• Ability to climb stairs, take elevators, bend, squat and reach overhead.