[Hiring] Clinician Onboarding Specialist @Hire Overseas

Role Description

We're looking for a Clinician Onboarding Specialist to own the onboarding experience for new clinicians joining a fast-growing virtual behavioral health platform. You will:

• Lead three-hour live onboarding calls.
• Walk clinicians through the EHR platform and payroll system via screen share.
• Prepare materials ahead of each session.
• Support clinicians with follow-up questions afterward.
• Flag recurring issues to help improve the onboarding process over time.

This role is currently owned by a company leader at approximately 20 hours per week. Communication quality and energy are non-negotiable. If you have healthcare onboarding or clinical support experience, are confident presenting on live calls, and bring the energy and professionalism to represent the company well with every clinician you onboard, this role is a strong fit.

Qualifications

• Strong written and verbal English communication skills with a clear, professional, and warm delivery.
• Healthcare experience, ideally in behavioral health, therapy, or clinical support.
• Comfort navigating and presenting EHR platforms on live screen-share calls; familiarity with Tebra is a strong plus.
• Experience walking clinicians or staff through onboarding processes including healthcare guidelines, policies, and platform navigation.
• Familiarity with payroll systems such as Rippling, Gusto, or similar; Rippling experience is preferred.
• Strong energy and presence on live video calls with the ability to keep a large group engaged across an extended session.
• Proficient with Google Workspace, Notion, Airtable, and similar productivity and collaboration tools.
• Well-organized and self-directed with the ability to manage preparation, execution, and follow-up across multiple onboarding cohorts simultaneously.
• Available Monday through Friday, 9 AM to 5 PM Pacific Time.

Requirements

• Lead three-hour onboarding calls with newly hired clinicians via video conference.
• Share your screen and walk clinicians through the EHR platform step by step.
• Walk clinicians through the payroll system including timesheet entry and setup in Rippling or a comparable platform.
• Keep large cohorts of clinicians engaged, focused, and confident throughout the full session.
• Answer questions live during the call and handle a range of technical and process-related inquiries with composure.
• Prepare all materials, presentations, and platform setups ahead of each onboarding session.
• Coordinate logistics including participant lists, calendar invites, and any pre-call communication to clinicians.
• Respond to clinician questions after the onboarding call via email or messaging.
• Track outstanding questions and ensure every clinician receives a complete response.
• Identify recurring questions, confusion points, or friction in the onboarding process and flag them to the internal team.

Benefits

• You will be paid in USD (bi-monthly: every 15th and 30th).
• Paid Time Off in accordance with company policy.
• Observance of Holidays per company guidelines.
• 100% remote setup so you can work wherever you're most productive.
• This role requires availability Monday through Friday, 9 AM to 5 PM US Pacific Time.
• Own a high-priority onboarding function at a mission-driven behavioral health platform.
• Direct, long-term role with real impact on clinician experience and operational quality.

How to Apply

Please include:

• Your updated resume.
• A short Loom video (1 to 2 minutes) introducing yourself, describing your healthcare onboarding or clinical support experience, and giving us a sense of your energy and communication style on a live call.

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

Application Process Overview

• Initial Application - Submit your application and complete our prequalifying questions.
• Video Introduction - Record a video introduction to showcase your communication skills and work experience.
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable).
• Recruitment Interview - Initial screening with our talent team.
• Executive Interview - Meet with senior leadership to discuss role alignment.
• Client Interview - Final interview with the client team you'd be supporting.
• Background & Reference Check - Professional reference verification.
• Job Offer - Successful candidates receive a formal offer to join the team.

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.