[Hiring] Child Welfare Services Intake Specialist 3 @Georgia Department of Revenue

Role Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS) is seeking candidates for the position of Child Welfare Services Intake Specialist 3, Child Protective Services Intake Communication Center (CICC). Positions are located statewide based on location of candidate.

Under broad supervision, communicates with the general public, internal customers and/or external customers to provide information and services. Obtains information and assesses intakes for determination of priority, allegation type, and handling.

Roles and Responsibilities:

• In a fast-paced call-center environment, under general supervision, assesses reports of child abuse and/or neglect by conducting interviews with reporters and conducting safety screenings on each report.
• Assess whether allegations meet the agency’s definitions of abuse or neglect and assess the level of danger to determine how the agency should respond.
• Provides excellent customer service to reporters, stakeholders, field staff, and internal partners.
• Available to work a specific shift schedule.
• Follows established unit goals.
• Ensures professional growth and development by adhering to scheduled training.
• Ensures efficient and timely delivery of services.
• Engages in statewide travel on occasion.
• Performs other professional responsibilities as assigned.

Qualifications

• Bachelor’s degree from an accredited college or university.
• OR Three (3) years of experience in a customer service setting handling customer’s questions, complaints and/or providing information.
• OR Two (2) years of experience required at the lower-level Child Welfare Services Intake Spec 2 or position equivalent.

Requirements

• Excellent oral, written, presentation and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite and/or standard software applications typically used in a corporate office environment.

Benefits

• Generous benefits package including unique training opportunities.
• Employee retirement plan: 401(k) plan and 457 plan.
• 13 paid holidays.
• Vacation & sick leave.
• Medical, dental, vision, long/short-term care, life insurance.
• Employee discount programs.
• Telework opportunities depending upon the position(s).

Company Description

Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!

Join Team Georgia and impact lives every day while receiving a robust benefits package designed for every stage of your career!