[Hiring] Child Support Services Agent 1 @Georgia Department of Revenue

Role Description

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Child Support Services Agent 1, this position will report to the Child Support Services Agent Supervisor. This position is located in Newnan, GA (Coweta County).

DCSS is the division within DHS that enhances the well-being of children by:

• Locating non-custodial parents
• Establishing paternity and support orders
• Enforcing and modifying support obligations
• Collecting and distributing child support payments

Under direct supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations.

Role and Responsibilities:

• Registers child support applications, validates locations, and establishes paternity.
• Coordinates child support activities with legal, judicial, and public organizations.
• Establishes child support obligations and ensures that such obligations are met.
• Communicates with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support cases follow the Same Day Service Standard of Operating Procedure.
• Performs other professional responsibilities as assigned.

Qualifications

• Associate's degree from an accredited college or university.
• -or-
• High school diploma/GED and one (1) year of direct job-related experience.

Requirements

• High school diploma/GED and one (1) year of direct job-related experience.

Benefits

• Generous benefits package including unique training opportunities.
• Employee retirement plan: 401(k) plan and 457 plan.
• 13 paid holidays.
• Vacation & sick leave.
• Medical, dental, vision, long/short-term care, life insurance.
• Employee discount programs.
• Telework opportunities depending upon the position(s).