[Hiring] Inside Sales Support Agent @Nationwide

Role Description

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role is centered on client service excellence, with a strong emphasis on retention, empathy, and problem-solving. While sales experience is helpful, the most successful candidates will thrive by building trust, resolving issues, and delivering memorable customer experiences.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

This role will be remote with a shift expectation being scheduled anytime during operation hours of 6am - 6pm PST (M-F) & Sat (7am -3:30 PT).

Key Responsibilities

• Make outbound phone calls to existing members to resolve payment issues and retain business.
• Receives and makes calls from/to existing Pet members to share information and offer products to retain customer through renewal or prevent cancelation.
• Assists and encourages customer to enroll in new and/or upgrade their current insurance products.
• Supports inbound sales queue during peak periods of call volume and supports inbound renewal queue year-round.
• Works with various departments to contact existing Pet members to resolve policy related issues that require sales quoting, possible plan changes, and/or apply payment.
• Enters and maintains member information and quote details in customer relationship management/lead management system like Salesforce and Reinsurance.
• Handles member inquiries with highest level of professionalism and integrity; ensures every interaction with members is positive and memorable.
• Answers webchats and makes outbound telephone calls to follow up on customer questions and needs.
• May perform other responsibilities as assigned.

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience.
• Property and Casualty license required in all 50 states. Sales Agent will be required to maintain licensure through completion of required Continuing Education credit as a condition of employment.
• Previous inside sales, help desk or customer service experience. Experience in the financial services or insurance industry preferred.
• Working knowledge of Microsoft Word, Microsoft Excel, Microsoft Access, PowerPoint a plus.

Requirements

• Problem Solving & Resolution
• Managing Workflows
• Skilled in navigating policy issues, payment challenges, and quoting plan changes with confidence and accuracy.
• Attention to Detail
• Adaptability & Multitasking
• Comfortable shifting between outbound retention calls, inbound sales queues, and webchat support during peak periods.
• Proficient in updating CRM systems (e.g., Salesforce, Reinsurance) with precision to ensure accurate member records and follow-ups.

Benefits

• Medical/dental/vision
• Life insurance
• Short and long term disability coverage
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• Nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• Company-paid pension plan
• Business casual attire
• And more.