[Hiring] Benefits Specialist @Zscaler

Role Description

We are looking for a Benefits Operations Specialist to join our People & Culture team. This is a remote role based in Ireland, reporting directly to the Senior Manager, People Operations EMEA. As a Benefits Operations Specialist, you will act as a subject matter expert in the day-to-day execution and administration of our EMEA benefit programs. You will serve as the operational backbone of the benefits function, ensuring the employee lifecycle—from onboarding to offboarding—is managed with precision, empathy, and full compliance, with an emphasis on high-touch administration of complex leave cases and the seamless delivery of our benefits concierge service.

What you’ll do (Role Expectations)

• Lead end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge.
• Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity across all benefit providers.
• Serve as the senior escalation point for complex employee inquiries, resolving issues within established SLAs and educating team members on available support programs.
• Identify process ambiguities to author standard operating procedures (SOPs) and manage end-to-end invoice reconciliation for vendor billing.

Qualifications

• Demonstrated ability to leverage modern AI tools and digital workflows to streamline operational tasks and drive daily productivity.
• Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience.
• 4+ years of dedicated experience in HR benefits administration, with a strong focus on benefits operations.
• Technical proficiency in HRIS platforms (Workday preferred), payroll systems, and benefit vendor portals.
• Advanced Excel skills for data auditing, complex payroll reporting, and invoice reconciliation.

Requirements

• Proven ability to leverage AI technologies and automated workflows to drive measurable operational efficiency.
• Direct experience working within a global, public SaaS or high-growth technology enterprise.
• Demonstrated ability to operate independently and make sound operational decisions with minimal guidance in a fast-paced environment.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!