[Hiring] Benefits Solutions Trainer @CRC Group

Role Description

This role is responsible for managing the broker experience throughout the new build and renewal process. This role involves collaborating with internal and external stakeholders, providing technical training and support, and analyzing client needs to recommend appropriate technology solutions while contributing to process improvement initiatives and maintaining a high level of customer service.

Our employees work a remote schedule. Our teams collaborate through video and screen-sharing technology so you'll feel connected to the team while enjoying the convenience of working from home.

Qualifications

• Degree in technology-based field or HS diploma/GED with 3-4 years working with technology software required.
• Minimum of three years of related experience in group health insurance, BenAdmin, broker agencies, carriers, or group benefits insurance.
• Outstanding verbal and video presentation skills.
• Positive attitude toward customer service (solution oriented and ability to deal with ambiguity).
• Ability to professionally articulate clearly and conversationally, and compose clear, concise, professional correspondence and response letters/emails to internal and external clients.
• Ability to work in a team environment and build strong cross-functional relationships.
• Competent PC skills, proficiency in MS Office products and web browsers.
• Desired ability to work with both internal and external clients at all professional title levels.
• Proficient in conducting technical product demo/training sessions on a regular basis.
• Demonstrated ability to easily learn new systems, applications and technology.
• Demonstrated ability to manage workload in many stages of process management.
• Ability to manage deadlines effectively.
• Excellent research and problem-solving skills with strong attention to detail.
• Demonstrates ability to follow a regular business cadence to organizing their workload, priorities, and activities in a timely manner.

Requirements

• Collaborate with all pre- and post-sale/service groups to manage broker experience as a point of contact throughout new build and renewal processes implementation.
• Conduct initial training and intake meetings with sales, brokers, BenAdmin to review necessary information for carrier installations and implementation assessment.
• Enhance sales for assigned markets and improve current strategy of the company by demonstrating a working knowledge of all technology product offerings.
• Demonstrate adaptive training styles to target audience’s capabilities/skills during regular client trainings and demos.
• Analyze clients’ business needs and pain points and address them through promotion of technology solutions available within the market.
• Continuously monitor, document updates, and evaluate a brokers group build progress via internal tools.
• Work as a willing partner with each respective department to enhance the broker’s experience with each case.
• Provide superior customer service to internal and external customers in all encounters.
• Participate, contribute, and review development of training, tools, document and Standard Operating Procedures.
• Ability to work overtime and occasionally longer hours/weekends during peak business periods and travel for meetings occasionally; not to exceed 10%.

Benefits

• Access to medical, dental, vision, life, disability, and AD&D insurance.
• Tax-advantaged savings accounts.
• 401(k) plan with company match.
• Generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.
• Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.