[Hiring] Associate Manager, LTD Claims @Manulife

Role Description

The Associate Manager of LTD Claims is accountable for the leadership, direction and operational effectiveness of the disability claim team – a team that is responsible for the review and investigation of all LTD claims. This role will also develop and implement strategies to improve customer service and administration efficiencies while providing the leadership necessary to foster a high-performing culture, strong engagement, employee retention and a high-quality claims management organization.

• Lead, coach, mentor and develop staff members
• Monitor workflow management, conduct performance management and hire staff
• Ensure effective disability management practices are appropriately utilized
• Provide technical support and guidance on complex claims issues
• Establish and support the development of customer relationships with key accounts

Qualifications

• Minimum 2-3 years of supervisory experience
• Strong technical knowledge of Group Disability adjudication, insurance products and case management practices
• Knowledgeable in medical terminology
• Experience in technical training and development of staff
• Completion of post-secondary education in health sciences field helpful
• Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment
• Excellent verbal and written communication skills
• Excellent problem solving and analytical skills
• Results oriented with strong decision-making ability
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Benefits

• Wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence