[Hiring] Manager Claims Service @Allstate

Role Description

The Bilingual Manager of Claims Service is responsible for leading and developing frontline Claims Service teams to deliver an exceptional customer experience while ensuring consistent execution of claims processes and achievement of operational objectives. This leader oversees team performance, staffing and workload, using data and insights to identify opportunities to improve service, efficiency, quality, and the employee experience. The Manager leads operational and process changes, partners across Claims and the broader organization to remove barriers and improve workflows, and fosters an engaged, accountable, and inclusive team culture.

Qualifications

• Fluency in both English and French is required.
• Proven people leadership experience, including coaching, development, and performance management.
• Strong operational leadership skills with the ability to use data and business insights to drive decisions and improve performance.
• Strong customer focus and demonstrated ability to lead teams through change.
• Excellent communication, relationship-building, problem-solving, and influencing skills.
• Claims, insurance, contact center, or customer service operations experience is strongly preferred.

Requirements

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience.
• 5 or more years of relevant experience preferred.
• Previous leadership experience strongly preferred.
• This position has people leadership responsibilities.
• Bilingual proficiency in English and French is required. Candidates must be able to effectively communicate, lead, coach, and support employees and business partners in both languages.

Benefits

• Expected compensation for this role ranges from $77,200.00 - $124,075.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.