[Hiring] Senior Manager, Global Credit & Collections @Diebold Nixdorf

Role Description

The Senior Manager, Credit & Collections is the day-to-day operational owner and subject matter expert (SME) for the Credit & Collections tower. This role is responsible for executing global credit and collections processes, managing customer credit risk, enforcing company credit policies and controls, and driving cash collection performance.

Reporting to the Global Delivery Leader, Order to Cash (OTC), this role leads global credit and collections operations and ensures consistent execution of established credit and collection standards across regions. The Senior Manager is responsible for executing the strategy, operating model, transformation initiatives, compliance requirements, and performance objectives established by OTC leadership.

This role translates strategic priorities into operational execution, driving adoption of global processes, controls, technologies, and best practices while delivering measurable business outcomes. The Senior Manager partners closely with Order Management & Billing and Dispute Resolution & Cash Application leaders to resolve payment barriers, improve customer outcomes, reduce credit risk, and support enterprise cash generation objectives.

Responsibilities

• Credit & Collections Operations
  • Owns day-to-day execution of global Credit & Collections operations.
  • Serves as the primary SME for credit processes, collections procedures, account prioritization, delinquency management, and customer credit risk management.
  • Executes the global Credit & Collections strategy, operating model, and priorities established by OTC leadership.
  • Drives collection activity across customer portfolios to achieve cash collection, past due reduction, DSO, and working capital objectives.
  • Leads collection efforts for complex, strategic, and high-risk customer accounts.
  • Oversees customer credit reviews, credit limit maintenance, financial risk assessments, and execution of approved credit processes.
  • Monitors customer credit exposure and recommends actions to mitigate financial risk and bad debt exposure.
  • Establishes operational routines and escalation paths to address aged receivables, collection barriers, and high-risk accounts.
  • Drives accountability for collection performance through metrics, reporting, portfolio reviews, and operational governance.
• Transformation & Continuous Improvement
  • Executes transformation initiatives within the Credit & Collections tower in alignment with the OTC roadmap established by leadership.
  • Drives adoption of standardized global processes, controls, and best practices across regions.
  • Leads process improvement, automation, and operational excellence initiatives that improve productivity, cash flow performance, compliance, and customer experience.
  • Identifies opportunities to simplify, standardize, and optimize credit and collections activities.
  • Supports implementation of future-state operating models, organizational changes, and continuous improvement initiatives.
  • Drives business adoption of new processes, technologies, and ways of working.
• Technology & Systems
  • Serves as the Credit & Collections business lead and SME for system implementations and technology initiatives.
  • Leads business requirements, process validation, testing, deployment, stabilization, and user adoption activities for Credit & Collections-related technology solutions.
  • Supports ERP implementations, workflow solutions, automation initiatives, and digital transformation programs impacting the tower.
  • Partners with Digital and IT teams to ensure technology solutions support business, operational, and compliance requirements.
  • Identifies opportunities to leverage technology, analytics, automation, and AI capabilities to improve collections effectiveness and operational efficiency.
• Governance, Risk & Compliance
  • Ensures compliance with established credit policies, financial controls, company procedures, and governance requirements.
  • Maintains strong internal controls and SOX compliance across Credit & Collections operations.
  • Acts as the first line of defense for operational, compliance, and control risks within the tower.
  • Maintains process documentation, standard operating procedures, and audit support materials.
  • Supports internal and external audits, control testing activities, and remediation efforts.
  • Partners with Controllership, Internal Audit, Compliance, and Risk Management teams to address findings and strengthen control execution.
• Leadership
  • Leads global teams, including captive operations and BPO partners.
  • Establishes clear performance expectations and accountability for operational results.
  • Develops team capabilities, technical expertise, and leadership effectiveness.
  • Provides coaching, mentoring, and development opportunities to support employee growth and succession planning.
  • Fosters a culture of accountability, customer focus, continuous improvement, compliance, and operational excellence.
  • Translates OTC leadership priorities into measurable operational execution and business results.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 8+ years of experience in Credit, Collections, Accounts Receivable, or Order-to-Cash (OTC).
• 5+ years of leadership experience managing global teams and/or outsourced service providers.
• Strong experience with credit risk management, collections operations, bad debt mitigation, and working capital optimization.
• Strong understanding of customer financial analysis, credit review processes, and collections management.
• Experience driving collections performance, DSO reduction, past due reduction, and cash flow improvement initiatives.
• Strong internal controls, SOX compliance, governance, and audit support experience.
• Experience leading process improvement, standardization, and operational excellence initiatives.
• Hands-on experience supporting or leading system implementations, technology deployments, and business transformation initiatives.
• Experience managing global captive operations and BPO partners.
• Experience developing operational metrics, reporting, governance routines, and performance management processes.
• Strong stakeholder management, problem-solving, communication, and change management skills.
• Willing to travel up to 10%

Preferred

• CPA, public accounting, and/or audit background.
• ERP experience, including SAP and Oracle.
• Credit certification (CBA, CBF, CBFP, CCE, or equivalent).
• Experience with global credit and collections technology platforms.
• Experience supporting finance transformation, shared services, or global business services initiatives.
• Experience with automation, AI, workflow technologies, and analytics solutions within Credit & Collections processes.
• Experience working within a Global Business Services (GBS) or Shared Services organization.
• Lean Six Sigma, PMP, Prosci, or other process improvement or change management certification.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance
• Critical illness, Accident, and Hospital Indemnity Insurance
• 401(k) Savings Plan
• Health Savings Account
• Leave of Absence Benefits
• Paid Time Off