[Hiring] Production Billing Lead @Robert Half

Role Description

Robert Half is seeking a Production Billing Lead to join the Billing Production team. The team is responsible for generating invoices for the temporary and permanent divisions of Robert Half in a timely and accurate manner. This includes:

• Generating and distributing invoices
• Running queries, registers, and reports
• Assisting with client set-ups using automated systems
• Ensuring proper internal compliance and adherence to revenue controls
• Producing a high volume of transactions
• Interacting with Robert Half Field Sales offices, support staff, and clients

Qualifications

• Bachelor's Degree in Business, Finance, Accounting or equivalent preferred, or relevant work experience
• Degree plus 5+ years of relevant (analytical, billing, and accounting experience) and 1 year minimum of demonstrated leadership experience
• Without a degree, 6+ years of same experience in a financial/accounting environment and in developing customized invoices
• Web billing experience preferred
• Experience in an ERP and high volume processing environment required; PeopleSoft experience preferred
• Experience in dealing directly with customers and addressing business concerns on a timely basis
• Project management or change management experience
• Strong communication and customer service skills
• Ability to convey ideas both verbally and in writing

Requirements

• Manage the process and act as point of escalation for special billing requirements, invoice generation, and exception processing related to the creation of over 2.5 million invoices annually for the US and Canada
• Validate completeness of invoice population, distribution, and reconciliation of variances, driving team to meet SLA guidelines
• Direct, guide, and recommend whether the client's invoicing requirements can be met through systematic or manual methods
• Devise solutions to resolve billing issues, and escalate recommendations if warranted
• Regularly evaluate and integrate internal processes between Production Billing teams, other Revenue Operations departments, and other stakeholders
• Recommend and/or implement approved process improvements
• Establish and maintain effective internal and external staff and client relationships
• Ensure Billing Production team is providing exceptional customer service within appropriate timeframes and with accurate invoicing and data
• Analyze data points resulting from these efforts to feed into productivity, quality or SLA metrics
• Escalate issues that exceed limits of authority or complexity to ensure proper resolution
• Interpret quality data and work with Supervisors/Managers on action steps and/or escalation
• Validate all internal controls are accurately performed and documented in a timely manner
• Gather, analyze and submit audit schedules and supporting documentation for Billing Production team
• Prepare complex productivity and status reports
• Evaluate team and individual adherence to SLAs
• Coordinate daily production activities performed by the Billing Production Team
• Interact with staff on a daily basis by communicating workload distribution assignments and prioritization
• Monitor web billing rejections and submissions and coordinate with team members for resolution
• Provide guidance to the team regarding compliance changes affecting team's processes
• Focus on workload management and tracking, team's work product quality assessment, and providing and following up on production coaching
• Serve as primary trainer for new or onboarding staff
• Provide input to manager for staff performance management
• Proactively identify ways to improve processes and backfill for team members as required
• Document, implement and troubleshoot approved process changes with the team
• Lead and/or assist with the implementation of corporate wide system initiatives and upgrades
• Support and/or participate in User Acceptance Testing, and rollouts of new or enhanced technology and/or processes
• Handle special projects as assigned

Benefits

• Exceptional earning potential
• Competitive benefits package, including group health insurance benefits (medical, vision, dental)
• FSA and HSA healthcare accounts
• Life and accident insurance
• Adoption and fertility assistance
• Paid parental leave of up to 6 weeks
• Short/long term disability
• Paid time off for vacation, personal needs, and sick time
• Up to 17 days of Choice Time Off (CTO) per calendar year for new hires
• Up to 11 paid holidays per calendar year
• Opportunity to contribute to company 401(k) savings and investment plan with employer match of 100% on the first 3% of contributions for eligible employees