[Hiring] Payments Risk Analyst @Bloomerang

Role Description

As the Payments Risk Analyst you will work to develop processes, systems and tools to manage the financial and compliance risk associated with Bloomerang’s rapidly growing payments platform. You should be a curious individual who monitors transaction patterns and customer behavior to identify potential risk exposure to Bloomerang. You have the ability to translate their insights into actionable strategies and tactics to reduce risk.

What You Will Do

• Conduct research to identify trends, outliers, patterns and insights relating to the performance and fraudulent or suspicious transaction activity of customers.
• Make “next step” recommendations to Senior Leadership on customer accounts that are presenting fraud or risk exposure to Bloomerang.
• Utilize research and analytical tools to make quality decisions regarding risk alerts ensuring the prioritization in accordance with risk severity.
• Leverage data to come up with insights to help develop risk policies that will align with departmental objectives and create value for Bloomerang and its customers.
• Work with the Product, Engineering, and CX teams to educate and implement best practices in process design, monitoring, and reporting of fraud.

Qualifications

• Utilize exceptional research and investigative skills.
• Possess excellent communication skills, and communicate empathetically to the customer, while not biasing your risk assessment.
• Be confident in working independently or with a team.
• Manage work streams and processes with minimal oversight.
• Have awareness of one or more payment platforms and related operational procedures.
• Understanding of NACHA and Card Association rules and regulations, including experience managing risk around returns, reversals and chargebacks.
• Awareness of relevant compliance laws and regulations.
• Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.

Benefits

• Health + Wellness: Access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
• Time Off: Competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave.
• 401k: 401k match to help invest in your future.
• Equipment: Everything you need to be successful, shipped right to your door.
• Compensation: Salary range for this position is $79,100 - $105,000. You may also be eligible for a discretionary bonus.
• Location: Permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters.