[Hiring] Loan Servicing Specialist @Hire Emerald

Role Description

We are seeking an experienced Loan Servicing Specialist to own the post-closing servicing workflow and borrower and partner follow-through. You will:

• Board funded loans with the third-party servicer.
• Manage construction draws, monitor maturities, payments and delinquencies, and answer borrower and partner questions until each one is resolved.
• Review and coordinate servicing calculations prepared by the third-party servicer.

What You'll Do

• Loan Boarding & Records:
  • Board funded loans with the third-party servicer.
  • Validate terms, balances, reserves and maturity dates.
  • Maintain accurate records in the company's loan portal and servicing systems.
• Construction Draws:
  • Manage construction draw requests end to end: budget and reserve checks, inspections, documentation, review and approvals within delegated limits.
  • Coordinate disbursements and give borrowers proactive updates.
• Maturities, Extensions & Payoffs:
  • Monitor upcoming maturities and coordinate extensions.
  • Coordinate payoffs and extensions with the servicer, reviewing its calculations, statements and documents for accuracy.
  • Track completion and lien releases.
• Portfolio Monitoring:
  • Identify inactive or stalled loans with no recent progress, updates or borrower communication.
  • Contact the relevant parties, document status and escalate risks.
  • Monitor missed payments and delinquencies, follow up with borrowers and the servicer, and escalate potential defaults or unresolved issues.
• Borrower & Partner Support:
  • Answer borrower, note buyer and warehouse lender questions about loans, draws, balances, payments, extensions and payoffs.
  • Own each inquiry until it is resolved.

Qualifications

• At least 1.5 years of hands-on experience at a U.S. hard money or private real estate lender, originating or servicing business-purpose investment property loans (Fix & Flip, Bridge, DSCR and/or Ground-Up Construction).
• Direct experience servicing short-term hard money or business-purpose loans.
• Experience with construction draw management, payoffs and extensions.
• Advanced written and spoken English.
• High attention to detail.
• Ability to work in Gmail, GoHighLevel (GHL) or a similar CRM, and an online loan portal for documents, files and workflow.
• Hardworking, dependable, proactive and accountable.
• Comfortable in a fast-paced lending business, handling urgent requests and meeting deadlines without compromising accuracy or controls.
• Availability to work 8:45 AM to 5:45 PM U.S. Eastern Time.

Requirements

• Experience working with a third-party loan servicer.
• Conventional consumer mortgage experience alone (FHA, VA, Fannie Mae or Freddie Mac loans) does not meet the experience requirement.

Benefits

• Fully Remote Opportunity: Work from anywhere in Latin America with a U.S.-based lender.
• Competitive Compensation: Earn $1,600 to $2,200 USD per month.
• Meaningful Responsibility: Own the health of a growing loan portfolio.
• Professional Growth: Build deeper experience in U.S. private real estate lending and servicing.