[Hiring] Loan Recoveries Specialist @Kalamata Capital Group

Role Description

We are seeking a Recoveries Specialist who is highly organized, detail-oriented, and skilled at working with merchants to resolve payment issues and recover outstanding balances. This role requires someone who can balance strong customer service with a results-driven approach to collections and recoveries. This position is 100% remote.

Qualifications

• 1–4+ years of experience in MCA, lending, collections, or financial services preferred
• Strong negotiation and recovery skills
• Ability to manage a high-volume account portfolio
• Strong work ethic and self-starter mindset
• Excellent attention to detail
• Ability to multitask in a fast-paced, high-volume environment
• Strong verbal and written communication skills
• Comfortable handling difficult conversations while remaining professional
• Customer service and collections experience preferred
• Typing speed of 30+ WPM with 90% accuracy
• Bilingual Spanish and English preferred

Requirements

• 1–4+ years of experience in financial services, MCA, lending, collections, or a related industry preferred

Benefits

• Recovery optimization, minimizing portfolio risk, and reducing operational rework through proactive account management

Operational Responsibilities

• Document all communications in the appropriate systems and deal files
• Navigate multiple systems and screens simultaneously while speaking with merchants
• Respond to internal chats and communications in a timely manner
• Collaborate with internal teams to resolve account issues

Collections & Negotiation

• Perform soft to mid-stage collections while maintaining a professional and solutions-oriented approach
• Negotiate repayment solutions with merchants experiencing financial hardship
• Work strategically to maximize recoveries and reduce outstanding balances
• Maintain detailed and accurate documentation of all account activity and merchant communication

Customer Service

• Provide top-tier support to merchants through calls, emails, and chats
• Answer inbound customer inquiries and provide timely solutions
• Make outbound calls to resolve payment issues and follow up on delinquent accounts
• Resolve merchant concerns efficiently while protecting company financial interests
• Maintain professionalism and empathy when working with difficult or distressed merchants

Technical Skills

• Excel Requirements
• VLOOKUP / XLOOKUP
• IF statements and nested formulas
• COUNTIFS and SUMIFS
• Pivot Tables
• Data analysis for portfolio tracking and recovery performance