[Hiring] Customer Success Manager @All Cares

Role Description

We're looking for a Customer Success Manager who will take ownership of customer relationships, drive product adoption, and help our clients achieve measurable business results.

• Customer Onboarding & Launch: Guide new customers through onboarding, platform setup, technical integrations, and successful product launches, ensuring a smooth experience and fast time-to-value.
• Product Adoption & Engagement: Build strong relationships with customers, provide product training, promote feature adoption, and help clients achieve their business objectives.
• Customer Retention & Renewals: Monitor customer health, proactively identify risks, resolve issues before escalation, and manage contract renewals.
• Account Growth & Expansion: Identify upselling and cross-selling opportunities, support account growth, and maximize customer lifetime value.
• Voice of the Customer: Collect customer feedback, understand their evolving needs, and collaborate with Product and Engineering teams to improve the platform and customer experience.
• Relationship Management: Act as a trusted advisor to customers, ensuring they receive ongoing value from Scaleo's products and services.

Qualifications

• Proven experience in Customer Success or a similar customer-facing role within an established B2B SaaS or IT product company.
• Experience working as part of a structured customer-facing team in a mature B2B product environment, rather than exclusively in outsourcing, agency, or basic software-tool businesses.
• Hands-on experience managing B2B customer relationships, understanding customer needs, and helping clients achieve measurable business outcomes.
• A proactive, customer-centric approach with a strong sense of ownership and accountability.
• Ability to anticipate customer challenges, identify potential risks, and resolve issues before they escalate.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to work independently, manage priorities, and consistently follow through on commitments.

Requirements

• Experience managing the full customer lifecycle, including onboarding, implementation, adoption, account management, retention, and renewals.
• Experience in Affiliate Marketing, AdTech, or iGaming, particularly with:
• Affiliate marketing software, tracking platforms, or affiliate management solutions.
• AdTech platforms and advertising technology products.
• iGaming operators in Affiliate Manager or Advertiser Manager roles.
• iGaming platform providers in Account Manager, Partnership Manager, or Sales Manager roles.
• Experience identifying upsell and cross-sell opportunities within existing customer accounts.
• Experience collaborating with Product and Engineering teams to address customer needs and improve product functionality.

Benefits

• Product-driven environment: Join an ambitious team building a globally recognized SaaS platform.
• Competitive compensation: Regular annual salary reviews.
• Flexible working arrangements: Work remotely or from our offices in Prague or Sumy.
• Paid time off: Flexible paid vacation and sick leave.
• Professional development: Company-funded learning and development opportunities.
• Team culture: Collaborative colleagues, team events, and a welcoming office environment with refreshments.