[Hiring] Director, Commercial Portfolio Accounts - Product and Underwriting @CSAA Insurance Group, a AAA Insurer

Role Description

We are actively hiring for a Director, Commercial Portfolio Accounts - Product and Underwriting! This role provides leadership and strategic direction for the team responsible for the underwriting, pricing, quoting, implementation, and ongoing lifecycle management of Mobilitas Commercial Portfolio Accounts.

• Designs and deploys the underwriting philosophy, appetite, guidelines, tools, and processes for profitable growth.
• Maintains accountability for the profitability and composition of the Portfolio Accounts book in partnership with Actuarial and Finance.
• Drives product and underwriting engagement that supports client management and business development.
• Cultivates broker relationships that generate consistent, in-appetite submission flow.
• Measures success across financial performance, underwriting quality, operational throughput, team capability, and broker and client experience.

Qualifications

• 10 years of related work experience with 7 years of progressively more responsible assignments within the insurance industry.
• Proven ability to lead others directly or indirectly, as demonstrated through 5+ years of leading teams, enterprise-wide programs, or large cross-functional programs.
• Bachelor of Arts or Bachelor of Science, or equivalent combination of education and experience.
• Expert at underwriting for many commercial lines products; thorough mastery of commercial lines forms, coverage, product rules, rating algorithms, risk-sharing models, and pricing models.
• Demonstrated ability to manage a book of business to a profitability target, including rate, mix, concentration, and retention actions with at least 2 years managing a book of business to a stated profitability target (highly preferred).
• Familiarity with primary and excess insurance, surplus lines, large and matching deductibles, collateral and credit risk, third party claims administrators, MGAs and MGUs, fronting programs, and ceded and assumed reinsurance.
• Proven ability to build repeatable underwriting processes and measure throughput, quality, and consistency.
• Skilled coach and mentor; able to attract, develop, and retain high-performing underwriting talent.
• Broker and distribution relationship building skills, with the ability to convert relationships into measurable submission flow.
• Deep knowledge of the P&C industry, competitors, insurance product pricing, and financial drivers of profitability; comprehensive understanding of legislative and Department of Insurance regulations.
• Analytical fluency with portfolio reporting and data tools, including the judgment to interrogate model outputs for bias, explainability, and fairness risk.
• Consultative leadership style; strong organizational, problem-solving, negotiation, and influencing skills.
• Strategic thinker and hands-on contributor; well-developed oral and written communication skills.

Requirements

• Master of Business Administration.
• CPCU or similar certification.
• Successful tenure in a similar leadership role with verifiable results.
• Ability to create a collaborative, inclusive and psychologically safe environment.
• Actively shapes company culture through words and actions.
• Models Core Beliefs and champions cultural norms.
• Delivers strategy through an enterprise lens.
• Demonstrates a company ownership mindset.
• Travels as needed for role, including enterprise meetings and industry events.

Benefits

• Total compensation package, annual bonus eligibility for most roles.
• 401(k) with a company match.
• Flexible Workplace: Remote-first culture with Home-Flex roles.
• Inclusion and Belonging: Fostering an environment where people feel valued and heard.
• Sustainability: Taking bold action to build resilient communities and reduce environmental impact.