[Hiring] Client Services Support Group Analyst @Emapta

Role Description

Support High-Value Financial Transactions with Global Impact. Precision, accountability, and client focus are essential in keeping complex financial transactions running smoothly. The Client Services Support Group Analyst plays a vital role in supporting loan administration, reconciliations, and transaction processing that help global financial markets operate with confidence. Build a long-term international career with Emapta while working alongside industry experts in a high-performing environment designed for top 1% talent seeking growth, stability, and meaningful global exposure.

Qualifications

• At least 1 year of experience in the finance industry
• Proven ability to consistently meet tight deadlines
• Strong attention to detail, organizational, and time management skills
• Excellent written and verbal communication skills
• Ability to adapt to the changing needs of a growing business
• Ability to represent the organization with professionalism and integrity

Requirements

• Assist with transfer requests.
• Input and maintain accurate transaction data in Solvas.
• Receive, verify, and process Standing Settlement Instructions (SSIs), initiating the callback process when required.
• Review administrative details and update Solvas and DebtDomain with accurate information.
• Assist with bank charge processing and ensure client accounts remain adequately funded.
• Reconcile client accounts and coordinate transfer fee reconciliations with the Accounts team.
• Send missing notifications to lenders and borrowers, and respond to related queries.
• Review basic deal documentation and accurately input relevant information into internal systems.
• Support audit requests by preparing and providing the required documentation.
• Assist in preparing weekly MIS reports.
• Train with Senior Client Services Administrators to develop knowledge of daily operational workflows.
• Escalate operational issues and relevant matters promptly to the Team Leader and/or Managers.
• Perform due diligence to identify potential fraud, money laundering, and financial or reputational risks.
• Comply with the annual leave policy by taking a continuous leave of at least 10 working days each year, unless otherwise approved by management.

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment