[Hiring] Client Manager, Retirement - Financial Services @The Baldwin Group

Role Description

As a Retirement Plan Client Manager at The Baldwin Group, you will use advanced skills gained through training and experience to provide pro-active support to the Retirement Plan Consultant and Plan Sponsors, and assist with efficient, quality client service. You will serve not only as a key member of the Financial Services team but also as the initial point of contact for clients to identify, research and resolve their problems while providing the highest level of customer service.

• Communicate, coordinate, and support a team approach to client service.
• Interact daily on the telephone with existing clients and recordkeepers, handling basic inquiries and addressing service requests.
• Process and follow up on client documentation for proper maintenance of accounts.
• Account maintenance functions through internal CRM-Salesforce (plan provisions, contact details, etc.) and RPAG.
• Schedule, prepare for, and facilitate committee meetings and participant education delivered at client locations or virtually. Prepare review material and coordinate plan review meetings for plan sponsors.
• Prepare meeting minutes, identify follow-up items, and coordinate with necessary parties.
• Create PowerPoint Presentations.
• Respond proactively and timely to client requests for assistance and problem resolution.
• Perform other duties and responsibilities as assigned.
• Participate in retirement plan strategy discussions with colleagues and industry partners to keep abreast of trends and changes.
• Manage projects, educate plan participants, act as vendor liaison, and other duties as assigned.

Qualifications

• Ability to obtain Series 65 within 90 days of employment.
• Bachelor’s Degree preferred.
• 1-3 years of experience in a financial services environment, Retirement Plan experience preferred.

Requirements

• Effective problem-solving skills to resolve client questions.
• Organize, manage, and track multiple tasks in a fast-paced environment.
• Professional, service-oriented demeanor.
• Detail oriented to ensure accuracy of reports, correspondence, and tracking reports.
• Serve as a role model and lead others in providing a high level of customer service.
• Demonstrate excellent work ethic.
• Fast-paced multi-tasking environment.
• Communicate effectively, both orally and in writing, with all levels of the organization.
• Ability to work collaboratively as well as independently within a team environment.

Company Description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad.

• Award-winning industry expertise.
• Highly differentiated culture that clients consider an invaluable expansion of their business.
• Takes a holistic and tailored approach to insurance and risk management.