[Hiring] COBRA Client Services Leader @UnitedHealth Group

Role Description

The COBRA Client Services Leader is responsible for leading a high-performing team of Client Service Managers and operational specialists supporting COBRA administration for clients of varying size and complexity. This role provides strategic leadership across client service, operations, compliance, renewals, and open enrollment activities while ensuring exceptional client satisfaction, operational excellence, and regulatory compliance.

The Client Services Leader serves as a key partner across Operations, Technology, Product, Compliance, Legal, Sales, and Implementation teams to drive service performance, mitigate risk, resolve escalated client concerns, and support business growth initiatives. This leader is responsible for developing talent, fostering a culture of accountability and collaboration, and driving continuous improvement across the COBRA service model.

This role serves as the primary leader responsible for delivering a scalable, compliant, and client-focused COBRA service operation while developing future leaders and supporting the organization's strategic growth objectives.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Qualifications

• 7+ years of experience in client services, operations, benefits administration, financial services, or related industries
• 5+ years of leadership experience managing leaders, client service teams, or operational organizations
• Experience leading large-scale client relationships and operational service delivery
• Demonstrated success managing cross-functional initiatives and driving business results

Requirements

• COBRA administration experience
• Experience supporting health and welfare benefits administration
• Knowledge of regulatory and compliance requirements related to employee benefits
• Experience leading implementations, open enrollment readiness, or operational transformation initiatives

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)