[Hiring] Associate Account Manager Client Services @UnitedHealth Group

Role Description

The Client Service Manager is the primary contact for daily account activity and operational needs for issue resolution in eligibility, claims, plan setup, report requests, and general inquiries for their assigned clients. This position manages clients to ensure service satisfaction and renewal retention.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

• Client contacts responsible for delivering quality operational service
• Provide internal and external status, operational metrics, and service level reporting
• Provide issue resolution and service enhancements following proper procedures and process
• Manage issue resolution across functional areas to ensure on-time delivery
• Responsible for ongoing review of program setup and features
• Provide input into the strategic planning for assigned clients
• Manage contract renewals, fee negotiations, and upsell opportunities for assigned clients
• Responsible for implementing added products and services
• Foster service and system improvements to improve quality and service to clients
• Provide system and operational training for Clients and team members
• Handle ad hoc requests, following proper procedures and processes to ensure quality delivery

Qualifications

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in relevant account management experience, with a minimum of 2 years in Benefits or Health Savings Account Administration
• Intermediate level of proficiency with computer skills to perform essential functions, including Microsoft Office
• Excellent verbal and written communication skills
• Strong focus on client satisfaction and client retention
• Demonstrated ability managing multiple projects and ability to work cross-functionally to proactively resolve and communicate issues
• Ability to define expectations, manage timelines, and meet project deadlines

Requirements

• *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly pay for this role will range from $29 - $52 per hour based on full-time employment