[Hiring] Manager, Professional Services @Mach7 Technologies

Role Description

At Mach7, we believe software is the easy part to buy, and going live is the plan. The people who build the software are the people who deploy it. We are now launching a Consulting Services practice to help health systems plan, migrate, integrate, and get more value from their imaging estates.

You will build that practice from the ground up, while drawing on experienced Mach7 colleagues and subject-matter experts who will contribute their knowledge under your direction. You’ll lead the first engagements with support from these internal resources as you establish the dedicated consulting team. This is a full-time player-coach role.

• On the field, you run diagnostic assessments and strategy engagements with CIOs, CMIOs, and imaging leaders.
• On the sideline, you build the playbook, recruit the team, set the standards, and own the practice P&L.
• You will bring deep, current credibility in medical imaging and the operating discipline to turn that expertise into a repeatable, profitable business.

Expect to spend roughly:

• 40–50% of your time as a player (leading and delivering assessments, roadmaps, and readouts)
• 30–35% as a coach (hiring, developing, and reviewing the consulting team; owning methodology, templates, and quality)
• 20–25% as a practice builder (owning the catalog, pricing, pipeline, partner delivery, and P&L with Sales and RevOps)

In your first year, success looks like:

• A live catalog, rate card, and SOW templates with 2–3 anchor assessments signed in the first 90 days
• A Principal Consultant and Engagement Manager hired and 2 case studies published by day 180
• By day 365, the practice at or above target margin (≥ 35% gross), 70–75% delivery utilization, a first partner-delivered engagement, a first advisory retainer, and ≥ 40% of assessments converting to follow-on work

Qualifications

• 10–15+ years of progressive experience in medical imaging, radiology IT, or healthcare IT consulting
• Currently working in the healthcare or medical imaging industry, at a health system, imaging vendor, or healthcare consulting firm
• Hands-on depth in enterprise imaging: PACS, VNA, enterprise and zero-footprint viewers, DICOM, DICOMweb, HL7, IHE profiles, and image-enabled EHR workflows
• A track record leading large imaging migrations, archive consolidations, or PACS replacements from assessment through decommission
• 5+ years leading consulting or delivery teams, including hiring, coaching, and managing billable utilization
• Experience owning or directly shaping a services P&L, pricing, and SOWs (fixed fee and T&M)
• Executive presence: comfortable advising CIOs, CMIOs, and radiology chairs, and presenting to boards and steering committees
• Working knowledge of healthcare privacy and security requirements (HIPAA, BAAs, de-identification) and of regulated validation and change control
• Willingness to travel up to 40–50%, including occasional international travel
• Bachelor’s degree in health informatics, computer science, engineering, business, or a related field, or equivalent experience

Requirements

• CIIP (Certified Imaging Informatics Professional) or PARCA certification; PMP or equivalent delivery credential
• Prior leadership role in radiology or imaging informatics at a health system or academic medical center
• Experience with Epic imaging integration (Radiant, image launch paths, Care Everywhere) or other major EHRs
• Cloud imaging experience on AWS or Azure, including hosting economics and migration planning
• Experience building a practice or new services line from zero at a software or services company
• Exposure to imaging AI orchestration, research data governance, or registry programs
• International experience (ANZ, EMEA, GCC, or APAC markets)
• Master’s degree (MBA, MHA, or health informatics)

Benefits

• We recognize that candidates bring diverse experiences and backgrounds. If you don’t meet every requirement, we still encourage you to apply!
• Many strong candidates don’t check every box. We value potential, growth, and impact as much as experience.

Who You Are

• Hungry: You want to build something, not inherit it. You go after the work and the results.
• Humble: You can lead the readout in the morning and fix the template in the afternoon. The team’s win is the only win.
• Smart: You read people and rooms well, and you know when to advise, when to listen, and when to push.
• Coach at heart: You measure yourself by how good your team becomes. You run the practice on trust, respect, discipline, and accountability.