[Hiring] Bookkeeping Operations Team Lead @OSOME

Role Description

We are looking for an experienced and motivated Team Lead to manage a Bookkeeping team. You will be responsible for overseeing daily reconciliation operations, ensuring tasks are completed accurately, efficiently and within agreed timelines. Working closely with the Accounting Operations management team, you will focus on driving productivity, maintaining quality standards, supporting team development and identifying opportunities to improve existing processes.

As our operations continue to grow, you will play an important role in building a high-performing team and supporting the continued development of our bookkeeping function in Sri Lanka.

What You'll Do

• Lead and manage a team of bookkeepers, providing daily guidance, support and coaching to ensure consistent performance.
• Oversee daily reconciliation workflows, ensuring tasks are completed accurately, efficiently and within agreed service levels.
• Monitor individual and team productivity, identify areas of underperformance and implement improvement actions to achieve operational targets.
• Manage daily workload distribution and task allocation, ensuring resources are utilised effectively and work progresses without unnecessary delays.
• Monitor reconciliation backlogs, identify bottlenecks and take proactive action to ensure outstanding tasks are resolved within agreed timelines.
• Track key operational KPIs, including productivity, turnaround times, quality and backlog levels, providing regular performance updates and actionable insights to management.
• Conduct performance reviews, provide constructive feedback and support individual development plans to help team members improve and progress.
• Resolve day-to-day operational challenges, escalating complex or recurring issues to management with proposed solutions.
• Identify potential delays, capacity constraints and workflow issues, taking corrective action or escalating risks where necessary.
• Maintain high standards of bookkeeping accuracy, identifying recurring errors and working with the team to reduce discrepancies and rework.
• Support the recruitment, onboarding and training of new team members, ensuring they are equipped to perform effectively.
• Identify opportunities to simplify workflows, improve existing processes and increase operational efficiency.
• Support the implementation and adoption of automation, AI-driven tools and new bookkeeping technologies, providing feedback to management and Product teams.
• Collaborate with Client-Facing Bookkeeping and Accounting teams to resolve reconciliation-related issues and ensure smooth handovers.
• Ensure the team consistently follows internal policies, Standard Operating Procedures (SOPs) and established quality standards.

Qualifications

• Bachelor's degree in Accounting, Finance or a related field. Professional qualifications such as ACCA, CIMA or CA Sri Lanka would be advantageous.
• At least 3 - 5 years of experience in bookkeeping or accounting operations, with a minimum of 1 year of experience in a team leadership or supervisory role preferred.
• Strong understanding of bookkeeping principles, bank reconciliations, transaction categorisation and accounting discrepancies.
• Experience using cloud accounting software.
• Strong organisational and time-management skills, with the ability to manage competing priorities and meet operational deadlines.
• Analytical and comfortable working with performance data, operational dashboards and KPIs to identify areas for improvement.
• Strong communication and interpersonal skills, with the ability to coach, motivate and support team members.
• A proactive, solutions-focused mindset with an interest in improving processes, increasing productivity and adopting new technologies.

Equal Opportunity Statement

At OSOME, creating a culture where individuals of all backgrounds feel comfortable really matters. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. We want to ensure that we represent the diversity of talent in the society we live in today.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you.