[Hiring] AU Student Finance Operations Officer @People Partners

Role Description

We're looking for an experienced AU Student Finance Operations Officer to support one of our Australian education clients in keeping student financial operations accurate, organised, and running smoothly. You'll be the person who makes sure payments are processed, accounts are reconciled, refunds are managed, and financial enquiries are resolved efficiently. From balancing accounts to helping students navigate payment arrangements, your work will help keep the financial side of education on track.

Key Responsibilities:

• Process student payments, invoices, and account adjustments accurately and on time.
• Reconcile financial transactions and investigate discrepancies.
• Monitor outstanding invoices and coordinate payment follow-ups.
• Administer student payment plans, refunds, and reimbursements.
• Maintain accurate, complete, and confidential student financial records.
• Respond to student finance enquiries and resolve account-related issues.
• Coordinate with internal teams regarding student accounts, payments, and financial records.
• Support compliance with established financial procedures and documentation requirements.
• Identify opportunities to improve financial administration processes.

Qualifications

• At least 5 years of relevant experience.
• Experience in finance administration, administrative support, or any related roles.
• Proficiency in Microsoft Office and general business systems.
• Strong organizational skills and ability to manage competing priorities.
• Excellent attention to detail and accuracy in financial documentation.
• Strong analytical, problem-solving, and communication skills.
• Ability to handle sensitive and confidential financial information.
• Ability to work independently and collaborate with remote teams.

Requirements

• Experience in Australian Vocational Education and Training (VET) or Registered Training Organisations (RTOs).
• Familiarity with VETtrak, DebitSuccess, Stripe, HubSpot, Cena, or similar systems.
• Experience managing student accounts, payment plans, refunds, and reimbursements.
• Experience processing payments, reconciling transactions, and following up on outstanding invoices.
• Understanding of student finance administration within the Australian education sector.
• Experience with every listed platform is not required. Relevant experience and the ability to learn new systems are highly valued.

Benefits

• Permanent Work-from-home setup.
• Company-provided equipment.
• Secondary Wi-Fi Modem.
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.