[Hiring] AU Mortgage Senior Loan Processor @People Partners

Role Description

Got 50 loans on the go and still know exactly what's happening with every single one? We should talk. Some people see a busy mortgage pipeline and think pressure. You see priorities, solutions, and settlements waiting to happen.

At PeoplePartners, we're looking for an experienced AU Mortgage Senior Loan Processor to support one of our Australian mortgage broking clients. You'll independently manage approximately 50 active mortgage applications, taking ownership of the loan processing journey from post-strategy through to settlement.

From lender follow-ups and outstanding conditions to documentation, compliance, and settlement coordination, you'll be the person who keeps everything organized, accurate, and moving forward. You'll work closely with brokers, lenders, solicitors, and clients to ensure applications progress efficiently and everyone stays informed.

If Australian mortgage processing is your expertise, proactive problem-solving is your strength, and successful settlements are your kind of win, this role has your name written all over it.

Key Responsibilities

• Manage approximately 50 active Australian mortgage applications from post-strategy through to settlement.
• Prepare, review, and submit accurate and compliant mortgage loan applications.
• Coordinate with brokers, lenders, solicitors, and clients throughout the loan process.
• Follow up on outstanding documents, lender conditions, approvals, and settlement requirements.
• Monitor application progress, pipeline priorities, and settlement deadlines.
• Maintain accurate CRM records, file notes, application statuses, and task tracking.
• Identify and resolve processing issues to minimize delays and rework.
• Provide timely updates to brokers and clients on application progress.
• Ensure compliance with Australian lender policies, documentation requirements, and submission standards.
• Support timely loan approvals and settlements while maintaining service quality.
• Identify opportunities to improve processing efficiency and workflow management.

Qualifications

• Minimum 5 years of relevant experience in Australian mortgage processing or lending operations.
• Demonstrated ability to manage high-volume mortgage pipelines, ideally approximately 50 active applications.
• Strong knowledge of Australian mortgage lending processes, lender policies, compliance requirements, and submission standards.
• Experience preparing, reviewing, and submitting mortgage loan applications.
• Proficiency in using mortgage CRM systems and Australian lender portals.
• Experience managing outstanding lender conditions, documentation, approvals, and settlement coordination.
• Strong organizational skills and ability to manage competing priorities and deadlines.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy in loan documentation and CRM records.
• Ability to work independently in a remote environment with minimal supervision.
• Proactive problem-solving skills and a strong sense of accountability.
• Proven experience independently managing Australian mortgage applications from post-strategy through to settlement.

Preferred Qualifications

• Hands-on experience with MyCRM, Apply Online (AOL), Quickli, or similar mortgage processing platforms.
• Experience supporting Australian mortgage brokers with large, active loan pipelines.
• Demonstrated success in reducing processing delays, resolving lender conditions, and maintaining submission accuracy.
• Experience improving mortgage processing workflows and operational efficiency.

Benefits

• Permanent Work-from-home setup.
• Day Shift Schedule.
• Company-provided equipment.
• Secondary Wi-Fi Modem.
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits.
• HMO on Day 1.
• 13th Month Pay.
• Monthly Gift Voucher.
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.