[Hiring] AU Loan Administrator @Emapta

Role Description

Strong mortgage performance depends on accurate execution, timely policy guidance, and dependable broker support across every transaction. The AU Loan Administrator ensures these elements align by managing lender updates, resolving lending issues, and supporting loan workflows. The role contributes to faster approvals and stronger market outcomes, positioned as a long-term global career with Emapta for top 1% talent.

Qualifications

• 1 to 2 years of experience in residential lending
• At least 1 year of administrative support experience in the AU mortgage industry, including credit management
• Proficiency in ApplyOnline and property valuation tools such as CoreLogic
• Proficiency in Microsoft Excel
• Certificate IV in Financial Services (Finance/Mortgage Broking Management) or equivalent highly preferred
• Hands-on experience with loan lodgement processes
• Strong understanding of lending terminology, policies, and regulations
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Strong task prioritization skills and the ability to manage shifting deadlines
• Ability to work independently while handling multiple priorities
• Strong critical thinking skills with a proactive approach
• Professional, personable, and relationship-focused mindset
• Collaborative team player with a results-driven attitude

Responsibilities

• Interpret, clarify, and implement product changes and lender policy updates
• Provide support to the broker network via email, telephone, and forums
• Offer subject-matter advice to brokers on deal structure and lending policies
• Troubleshoot product and policy issues as they arise
• Communicate lender updates and changes to the franchise network

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Fixed weekends off
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment