[Hiring] Accounts Receivable & Collections Specialist @VA Claims Insider

Role Description

We are seeking a sharp, highly communicative Accounts Receivable & Collections Specialist to serve as our primary customer-facing point of contact for payments. This role focuses entirely on two core priorities:

• Proactively calling clients to resolve past-due invoices.
• Managing the end-to-end processing of customer refunds.

You will be responsible for protecting our cash flow through polite, assertive outbound calling, while ensuring client goodwill by handling account credits and refunds quickly and accurately.

What You’ll Do:

• Outbound Payment Campaigns: Conduct daily outbound call loops to clients with past-due invoices, declined payment methods, or outstanding balances across our 1,200-transaction pipeline.
• Payment Negotiation & Capture: Overcome objections, clarify billing questions on the spot, and securely process payments to resolve delinquent accounts.
• End-to-End Refund Management: Review, validate, and process authorized customer refunds directly inside QuickBooks and our payment gateways.
• Dispute & Short-Payment Resolution: Investigate customer complaints regarding overcharges or incorrect billing, resolve the issues via phone, and issue appropriate credits or refunds to close the loop.
• Detailed Communication Logging: Keep precise, real-time records of all payment promises, refusal reasons, and refund justifications within our database to maintain a clean internal audit trail.

Qualifications

• Experience: 2+ years of experience combining outbound collections, call center workflows, and basic bookkeeping or transactional processing (handling refunds/credits).
• Software Literacy: Proficiency looking up account histories in QuickBooks Online and executing transaction reversals via merchant gateways (e.g., Stripe, PayPal, or QuickBooks Payments).
• Communication & Resilience: Exceptional phone etiquette and active listening skills. You must be comfortable asking for money and handling difficult customer financial conversations while staying calm and professional.
• Attention to Detail: High accuracy in entering numbers, matching refund amounts to original transaction receipts, and documenting financial adjustments.

Company Description

VA Claims Insider is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.