[Hiring] Customer Care Tax Expert @Toast
Mar 24, 2025 - Toast is hiring a remote Customer Care Tax Expert. đź’¸ Salary: $25.96 usd hourly. đź“ŤLocation: USA.
Role Description
The Care Tax Expert will be responsible for conversing directly with customers over phone and email along with contributing to the day-to-day success of the Customer Care Tax teams. This individual will be responsible for assisting customers with their tax profiles, employee tax information, state set ups and related questions with a focus on providing a customer first experience. In addition, the Care Tax Expert will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.
- Research payroll tax issues raised by internal stakeholders and customers and provide timely resolutions
- Assist customers with tax related questions through inbound warm transferred phone calls and inbound customer emails
- Work with internal operations team and tax agencies to obtain accurate payroll tax account information to ensure accurate and timely payroll tax filings and payments
- Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
- Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
- Identify and resolve root cause discrepancies and recommend process improvements to reduce tax issues and improve payroll tax filing efficiencies
- Collaborate with customers to complete Third-Party Agent (TPA) setup
- Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers and tax clearances
- Assist in monthly, quarterly and annual tax filings and participate in special projects and/or other duties assigned
Qualifications
- 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience
- 2+ years of prior payroll service bureau experience and knowledge of payroll taxes including federal, state, local and paid family leave
- Success operating independently and navigating competing priorities in a constantly changing environment
- Strong critical problem solving, customer communication, organizational, and influencing skills
- Experience working with sensitive/confidential information
- Proficient in Microsoft Excel and Google Suite
Requirements
- MasterTax Experience
- FPC or CPP certification
- Associates or Bachelor’s Degree
Benefits
- Competitive compensation and benefits programs
- Support for a healthy lifestyle with flexibility to meet changing needs
Pay Rate
The starting pay rate for this role is $25.96 USD.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$25.96 usd hourly
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 24, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
