[Hiring] Temporary Training Coordinator @ALTA Language Services

Role Description

The Training Coordinator is responsible for communications, sales, student inquiries, online training events, and administrative tasks as assigned. This is a temporary position supporting our Training team, expected to begin November 2026 and last through approximately March 2027. This position is part-time, Monday through Friday, with a maximum of 29 hours per week. Hours are not guaranteed.

Responsibilities

• Customer Service:
  • Answers training inquiries both telephonically and via email.
  • Promotes and sells online course offerings.
  • Provides a timely response to student requests for technical or general support.
  • Troubleshoots common student issues related to course access, enrollment, course progress, completion, certificates, and other LMS functionality.
  • Monitors social media accounts to ensure timely response to any inquiries or questions from potential students, current students, and alumni.
  • Supports corporate client onboarding, enrollment, and progress tracking, including setting up client access in the Student Journey Management tool.
• Scheduling:
  • Assists Customer Operations Manager in coordinating and scheduling coaching services for online students.
  • Maintains coach schedules in Scheduler and Zoom and sends timesheet reminders to coaches.
• Data Entry & Administrative Tasks:
  • Assists in enrolling customers in courses.
  • Assigns exams and pretests in the testing portal, maintains the test results spreadsheet tracking pass/fail outcomes, and issues certificates.
  • Assists Customer Operations Manager with LMS management, including routine course and student administration, troubleshooting, and uploading recorded content for live weekly sessions.
• Course Logistics:
  • Coordinates the logistics of online training courses.
  • Serves as liaison between ALTA and trainers, coaches, and clients for logistical event needs.
• Technology, AI & Automation:
  • Uses AI tools to draft communications, summarize inquiries, create documentation, and troubleshoot issues, reviewing all output for accuracy and tone.
  • Identifies repetitive tasks and recommends or builds automations (e.g., enrollment reminders, timesheet reminders, follow-up emails) to improve efficiency.
  • Maintains accurate data across systems (LMS, ERP, testing portal, Student Journey Management tool, Notion) to support automated reporting and tracking.
  • Follows ALTA guidelines for responsible AI use, including protecting student and client personal information.
• Other duties as assigned.

Qualifications

• Impeccable Customer Service
• Excellent organization and time management
• A “big picture” mentality
• Project Management
• Ability to multi-task with precision
• Ability to work well with diverse populations and accents
• Keen attention to detail
• Innovation and creativity
• Eagerness to grow and learn
• Strong technical aptitude; learns new software systems independently
• Comfort using AI tools in a professional environment
• Clear, professional written communication

Requirements

• Proficiency with Microsoft Office and common online collaboration tools.
• Ability to learn and effectively use learning management systems and educational technology.
• Ability to exercise sound professional judgment and maintain appropriate human oversight when using AI-enabled outputs.
• Strong adaptability and willingness to learn new technologies as systems evolve.

Education/Training

• Degree: Bachelor Degree

Preferred Experience

• Sales experience
• Experience with Moodle or another Learning Management System (LMS)
• Experience with Articulate 360 or other e-learning authoring tools
• Bilingual language skills
• Certificate from a 40-hour medical interpreter training course

Salary

Current pay range for the position of Training Coordinator: from $19.00 to $29.00 per hour. Actual pay depends on several factors, including but not limited to level of education, knowledge, skills, qualifications, certifications, previous experience in similar positions, market pay rates, comparable salaries, geographical location, jobs availability, budget availability, revenue etc.

Benefits

• Part-time employees are not eligible for ALTA sponsored benefits.

Location

Remote