[Hiring] Senior Learning Experience Designer @ChenMed

Role Description

The Senior Learning Experience Designer is responsible for solving a variety of challenges through the development of learning solutions and educational materials and experiences. The incumbent in this role strategically reasons to understand the root cause of training issues then designs appropriate, high impact solutions to mitigate gaps and problems. He/She is accountable for consulting, designing, developing and measuring learning solutions that are contextual, relevant and applicable for our team members. The Learning Experience Designer creates solutions that are large in scope and complexity through the utilization of performance support tools, simulations, gamification, custom video development, AI supported interactions, leader-led workshops, and other digital learning assets modules.

• Owns the end-to-end design and development of complex, enterprise-wide learning solutions, experiences, and products.
• Establishes a clear understanding of the learning request, presenting issue or opportunity.
• Identifies success criteria for projects; measures the effectiveness of the learning solutions being developed.
• Manages concurrent large-scale projects and leads the work of others.
• Establishes personas, learning journeys and experience maps.
• Designs prototypes, wireframes, and mock-ups to demonstrate concepts.
• Develops employee-centered learning experiences and solutions.
• Curates content from clients or develops content for learning deliverables.
• Collaborates with and supports other members of the Enterprise Learning team.
• Builds relationships and consults with internal stakeholders and subject matter experts.
• Performs other duties as assigned and modified at manager’s discretion.

Qualifications

• Advanced-level business acuity.
• Expert knowledge and understanding of general/core job-related functions, practices, processes, procedures, techniques and methods.
• Working knowledge of web development.
• Familiarity with assessing and managing SCORM packages.
• Strong analytical, problem-solving and critical thinking skills.
• Exceptional written and verbal communication skills.
• Models a growth mindset with a focus on continuous personal improvement.
• Stays abreast of current and trending learning and development best practices.
• Comfortable operating with both strategic and tactical focus.
• Action-oriented and works well under pressure.
• Ability to navigate ambiguity and demonstrate resilience.
• Ability to collaborate and build trusting relationships.
• An initiative-taker approach with excellent project management skills.
• Strong commitment to quality, organization and diligence.
• Demonstrated capabilities in teamwork, collaboration, and project leadership.
• Proficient in Google Suite and Microsoft Office Suite products.
• Ability and willingness to travel locally, regionally and nationwide up to 10% of the time.
• Spoken and written fluency in English.

Requirements

• BA/BS degree in Psychology, Technology, Education, Instructional Design, Human Performance Technology, Product Management or related field required.
• A minimum of 7 years of direct work experience developing both technical and soft skills learning solutions.
• A minimum of 5 years of direct work experience developing solutions using digital course authoring tools.
• Advanced experience with Adobe Photoshop, Premier and Audition.
• Experience designing and producing learning experiences and providing strategic direction.
• Experience using a human-centered design/Design Thinking approach.
• Experience leading virtual collaboration sessions using tools such as Miro, Lucid, Figma, etc.
• Experience designing learning solutions using a variety of modern learning modalities/channels.
• Experience converting content into an engaging multimedia experience.
• Experience working with a variety of vendors to identify potential solution providers.
• Experience designing experiences suitable for deployment in remote delivery training tools.
• Experience with Learning Experience Platforms (LXP) or Learning Management Systems (LMS).
• Experience with designing and developing emerging learning experiences.

Benefits

• Great compensation.
• Comprehensive benefits.
• Career development and advancement opportunities.
• Work-life balance.
• Opportunities to grow.

Company Description

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.