[Hiring] Manager, Training @CrowdStrike

Role Description

The Manager, Training will lead a globally distributed team of Curriculum Developers supporting the Falcon Complete organization. This role sits under the Operational Excellence team — one of two core functions within Falcon Complete alongside Service Delivery. You'll work closely with peer Operational Excellence teams to ensure training and enablement stays in lockstep with operational priorities, product changes, and tooling updates.

This is a critical people leadership role responsible for owning the strategic roadmap for all training and enablement across Falcon Complete. Responsibilities include:

• Building, leading, and developing a high-performing global team of Curriculum Developers.
• Owning and managing the Training & Onboarding strategic roadmap within the Operational Excellence function.
• Partnering with subject matter experts (SMEs) across Falcon Complete to inform and improve training content.
• Driving skills framework development and ongoing skills gap analysis across Falcon Complete.
• Defining and scaling a content development strategy for onboarding and ongoing training.
• Championing the identification and adoption of AI-driven tools and workflows.
• Establishing team performance metrics and training effectiveness measures.
• Tracking team OKRs and providing regular progress updates to leadership.

Qualifications

• Bachelor's degree in Instructional Design, Education, Cybersecurity, Business Administration, or related disciplines.
• 8+ years of experience in training, enablement, curriculum development, or learning & development roles.
• At least 2 years in a people management capacity leading globally distributed teams.
• Proven ability to navigate complex, matrixed organizations.
• Strong strategic planning and roadmap management skills.
• Experience developing and applying skills frameworks or training needs assessments.
• Exceptional communication, stakeholder management, and influencing skills.
• Demonstrated experience leveraging AI tools and emerging technologies.

Requirements

• Proven experience utilizing AI technologies to enhance decision-making and streamline workflows.
• Experience in cybersecurity, SaaS, or Managed Detection & Response (MDR) organizations (bonus).
• Hands-on background in curriculum or instructional design using tools such as Articulate 360, Rise, Docebo, or similar LMS.
• Familiarity with SOC operations, incident response, or Falcon Complete workflows.
• Deep working knowledge of CrowdStrike products and platform capabilities.
• Proven track record of technical cohort planning and scaling training programs.
• Advanced certifications in Learning & Development, Instructional Design, or Program Management (bonus).
• Experience working within or alongside agile delivery frameworks and using Jira.

Benefits

• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities.
• Vibrant office culture with world class amenities.
• Great Place to Work Certified™ across the globe.