[Hiring] Training Specialist @Zwift

Role Description

Great support starts with great training. When our members hit a snag, our Community Support team gets them back into Watopia and helps them make the most of their Zwift experience. To help support our frontline agents, we’re hiring a hands-on Training Specialist to build and maintain the training they rely on.

Our training program already has a strong foundation:

• A structured new hire curriculum
• An established design framework
• Experienced subject matter expert trainers who facilitate instructor-led training

In this role, you’ll keep that program accurate and effective as Zwift evolves:

• Revise new hire training and build and deploy update training when products, processes, or policies change
• Build refresh training when identified by the team
• Support new and complex launches

You’ll be a part of our Content & Learning team, who own training, user-facing self-service content, and the internal knowledge enabling Zwift’s support team. You’ll also be the subject-matter expert in Seismic, our learning management system:

• Maximize the benefits of the tool
• Keep groups and enrollments clean
• Track completion and assessment results
• Partner with our BPO partners to close gaps

You’re organized, dependable, and easy to work with. You take direction well, own your work from start to finish, and partner effectively with your teammates. You know when to hold firm on accuracy and when to flex on format or timing. You’re comfortable working outside a defined box:

• Pick up new tools and figure things out on your own
• Take on new work as the team’s needs change
• Handle shifting priorities with ease
• Use AI thoughtfully, knowing where it speeds up work and where human validation is essential

Qualifications

• 2+ years of instructional design, training, or learning and development experience
• Experience building eLearning, instructor-led training, and assessments using ADDIE or a similar model, with tools such as Articulate or Camtasia
• Familiar with Kirkpatrick or a similar model for measuring training effectiveness
• Experience as an LMS administrator using tools like Seismic (formerly Lessonly), Docebo, or equivalent, including user groups, enrollments, and reporting
• Experience facilitating virtual training, including train-the-trainer sessions, ideally with globally distributed or BPO teams
• Flexibility with an eagerness to support your team beyond training when priorities shift

Requirements

• A passion for cycling, running, or fitness (bonus points)
• Experience supporting both internal and BPO (outsourced) contact center teams (bonus points)
• Familiarity with Zwift, gaming, the software industry, or fitness technology (bonus points)

Benefits

• The base salary for this position ranges between $56,500 - $88,500
• Comprehensive and competitive benefits package for all eligible employees
• Performance bonuses, equity, and a full range of medical, financial, and other perks and benefits

Company Description

Zwift is proud to be an Equal Opportunity Employer. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.

If you have a disability or special need that requires accommodation, please let us know by emailing [email protected].