[Hiring] Learning Specialist @International SOS

Role Description

The Learning & Development Training Specialist is responsible for delivering high-quality, virtual training and coaching tailored to the needs of adult learners while maintaining alignment with client expectations and Aspire’s standards of service excellence. This role is facilitation-focused: the Specialist brings Aspire’s curriculum to life in a remote environment, facilitating new hire training, specialty and ongoing training, client-specific training, and post-training support to ensure team member success.

The Learning & Development Training Specialist is fully accountable for ensuring every class participant successfully certifies from training in accordance with company standards, processes, and procedures.

Key Responsibilities

• Ensure every participant successfully certifies from training in alignment with Aspire standards, processes, and procedures.
• Coordinate all training logistics, including scheduling, virtual session setup, systems access, attendance tracking, and LMS administration.
• Ensure training consistency and regularly provide feedback to program stakeholders (L&D Management, Service Delivery, Client Services & HR) on opportunities to enhance learning effectiveness.
• Provide post-training coaching and on-the-job training (OJT) support for new hires during their transition to live calls.
• Administer knowledge checks, evaluations, and certification activities to assess learner readiness.
• Partner with Client Services to support training for new client implementations and program updates.
• Attend virtual or onsite Train-the-Trainer sessions with clients and cascade training back to Aspire teams.
• Collaborate with the Quality team to identify call/email trends and incorporate findings into training and coaching.
• Perform other duties as assigned.

Qualifications

• Skilled in adult learning principles, classroom management, and learner engagement.
• Excellent presentation, facilitation, and coaching skills.
• Ability to maintain a strong professional presence, demonstrated through verbal & written communications & workplace demeanor.
• Ability to thrive in a fast-paced environment, demonstrating resourcefulness and adaptability to meet the evolving needs of customers.
• Builds strong collaboration and coordination with key stakeholders, management & peers.
• Leads by example and models organizational values.
• Anticipates learner needs and drives service excellence.
• Ability to adapt style and methods to meet diverse learner needs.
• Communicates with clarity, influence, and impact.
• Solves problems creatively and manages escalations effectively.
• Delivers certification results through accountability and high-performance standards.
• Fosters collaboration and strengthens team effectiveness.
• Comfortable with technology (virtual platforms, LMS, training tools).
• Working knowledge in MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Visio.

Requirements

• Experience coordinating and facilitating virtual training programs, with a demonstrated ability to engage and develop learners in a remote environment, preferred.
• Three (3) or more years of experience leading, coaching, and supporting a team in a supervisory or management capacity required.
• Comprehensive knowledge of travel industry systems, products, and service delivery, including air, hotel, car rental, and cruise reservations, preferred.
• High school or secondary school required with a university degree preferred.
• Ability to communicate in English (verbal and written) in a polished and professional manner is required.
• A flexible and adaptable schedule is required to meet the needs of the learners.

Work Environment & Physical Requirements

• Must have a dedicated, quiet, and private workspace free from distractions.
• Ability to sit and remain at a desk for extended periods (min 8 hours per day) while operating a computer and telephone headset.
• Reliable high-speed uninterrupted internet connection meeting minimum company standards.
• Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members.
• May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies.

Benefits

• Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.