[Hiring] Senior Learning Specialist @UBC

Role Description

The Senior Learning Specialist role will focus on several critical areas:

• Designing and creating content (Facilitator Guides, Participant Workbooks, Job Aids, Exercises, Coaching Guides, blended learning solutions, and e-learning modules).
• Designing and creating knowledge resources that are effective for front line staff utilization.
• Facilitating training sessions (in classroom and virtually) from on-boarding to continued development to refresher training.
• Leading learning design and development offerings across the business unit and multiple client programs.
• Responsible for the development and delivery of learning experiences across the assigned area of responsibility.

Specific job duties include:

• On-boarding employees and contingent workers to ensure they have the knowledge, skills, and abilities to meet customer expectations and enterprise goals.
• Developing and delivering standardized system and process training via classroom/virtual methods.
• Consulting with program participants and management to evaluate the impact of training programs.
• Responding to specific training requests by leadership team, program managers, or quality in a timely manner.
• Developing, maintaining, and updating training programs and materials to reflect updated systems or processes.
• Providing feedback and conducting periodic retraining where quality or performance issues are noted.
• Authoring and delivering customized program training and simulation scenarios/cases.
• Administering practical exercises to evaluate trainee’s comprehension.
• Ensuring training objectives and goals are related to business objectives or client needs.
• Maintaining overall training documentation records including creation, revisions, reviews, and archival.
• Researching, authoring, publishing, and maintaining Process and other related documents in compliance with established content standards.
• Leading a variety of projects including systemic improvements/enhancements to existing documentation flow and storage.
• Collaborating and cross-training with Learning and quality team to leverage organizational efficiency.
• Building and maintaining effective partnerships with internal clients through needs assessments and discussions.
• Working collaboratively with internal clients and IT on system builds and other data points.
• Focusing on competencies such as presentation, negotiation, communication, conflict resolution, and procedural knowledge.
• Playing a key role in authoring, designing, developing, and supporting the rollout of strategic initiatives and enhancements.
• Using clear communication and cross-functional process management skills to ensure timely delivery of effective training programs.
• Maintaining awareness of new developments in training and instructional design.
• Solving complex problems and representing the organization in providing solutions to difficult technical issues.
• Developing and maintaining expert knowledge of critical tools and learning requirements.
• Participating in in-person and virtual meetings/events (internal and external).

Qualifications

• Bachelor’s degree in business, training or related field or equivalent work experience.
• 5 to 8 years relevant experience or Master’s degree; operations or business environment and 3-5 years’ experience in training.
• Certification in facilitation, instructional design, adult learning, PMP preferred.
• Ability to motivate employees, provide thought leadership and forward thinking.
• Demonstrated ability to meet multiple deadlines and manage heavy workload.
• Strong organizational skills, detail-oriented and ability to multi-task.
• Strong focus on Patient & Client Satisfaction.
• Expert prioritization skills, able to handle multiple projects at once.
• Excellent presentation, facilitation and communication (verbal and written) skills.
• Expert proficiency and knowledge of Microsoft package, particularly on Word, Excel and PowerPoint.
• Proven ability to develop training courses and supporting documentation.
• Experience in conducting needs analysis and operations application functionality.
• Strong knowledge of adult learning principles and techniques.
• Excellent internal and external customer service skills.
• Proven ability to identify customized strategies and tactics for success in training delivery.
• Experience with e-learning authoring tools, HTML expertise, knowledge management tools.
• Demonstrated problem-solving and analytical thinking skills.

Requirements

• Ability to travel as needed.
• No supervisory responsibility is required although team leadership and influencing without authority as well as strong project management skills are critical to the role.

Benefits

• Remote opportunities.
• Competitive salaries.
• Growth opportunities for promotion.
• 401K with company match.
• Tuition reimbursement (after 90 days of employment).
• Flexible work environment.
• Discretionary PTO (Paid Time Off).
• Paid Holidays.
• Employee assistance programs.
• Medical, Dental, and vision coverage.
• HSA/FSA.
• Telemedicine (Virtual doctor appointments).
• Wellness program.
• Adoption assistance.
• Short term disability (after 90 days of employment).
• Long term disability.
• Life insurance.
• Discount programs.