[Hiring] Student Success Specialist @MedSchoolCoach

Role Description

MedSchoolCoach is seeking a compassionate, organized, and solutions-oriented Student Success Specialist to join our Student Success team. In this role, you will serve as a trusted point of contact for students and families, helping ensure they receive exceptional service, timely support, and a positive experience throughout their journey with MedSchoolCoach.

The ideal candidate is a strong communicator who brings patience, empathy, and professionalism to every interaction, particularly when navigating sensitive situations or resolving concerns. This individual should be comfortable managing competing priorities, addressing challenging conversations with confidence, and balancing a supportive approach with the ability to set clear expectations and drive resolutions.

We are especially interested in candidates with backgrounds in higher education, admissions, student affairs, academic advising, counseling, or other student-facing roles who understand the unique pressures students and families face throughout the academic and medical education journey.

Qualifications

• Bachelor's degree from an accredited institution.
• Experience in a student-facing, client services, customer support, or relationship management role.
• Exceptional written and verbal communication skills, with the ability to communicate clearly, professionally, and thoughtfully with diverse audiences.
• Strong interpersonal skills, emotional intelligence, and the ability to build rapport with students and families.
• Demonstrated ability to navigate difficult conversations, manage complaints, and resolve conflicts with empathy and confidence.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities while meeting established response timelines.
• Strong problem-solving skills and the ability to exercise independent judgment when evaluating situations and determining appropriate next steps.
• Ability to remain composed under pressure and adapt communication styles based on individual needs and circumstances.
• Proficiency with common productivity and communication tools, including Google Workspace and Microsoft Office.
• Willingness to learn about MedSchoolCoach's services, medical education pathways, and the unique needs of our students.

Requirements

• Experience working in higher education, college admissions, student affairs, academic advising, enrollment services, or counseling.
• Advanced degree in education, higher education administration, counseling, or a related field.
• Experience supporting students and families through academically demanding or high-stakes processes.
• Previous experience in complaint resolution, student advocacy, or service recovery.
• Familiarity with student support systems, CRM platforms, or case management tools.

Benefits

• Up to four weeks of vacation.
• Health, dental, vision, life, and disability insurance.
• 401(k) with company match.
• Flexible work schedule.
• Remote work environment.