[Hiring] Learning & Development Specialist @PNC

Role Description

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Learning & Development Specialist within PNC's Linga organization, you will be based remotely.

• Leverages established training programs and delivers a variety of training to employees within assigned business unit.
• Delivers moderately complex business or job-specific training to attain learning objectives and meet learners' needs.
• May partner with enterprise trainers to review or develop training materials.
• Coordinates training materials, facilities and equipment within the business unit.
• Monitors participant progress and instructional program effectiveness.
• Reviews training materials in relation to organizational needs, learners' backgrounds and course objectives to ensure consistency of quality and accuracy of content.
• Partners with enterprise training to modify training materials as appropriate.
• Evaluates employees' learning performance and related improvements.
• Liaises with employees and trainers to facilitate learning activities.

Qualifications

• 2+ years of experience in Learning & Development, Training, Enablement, Customer Success, or a related field, preferably in a SaaS, technology, hospitality, or channel partner environment.
• Excellent communication, presentation, and cross-functional collaboration skills.
• Comfortable leading live training, workshops, webinars, and onboarding sessions.
• Strong content development skills, including the creation of training materials, job aids, process documentation, knowledge base articles, videos, and learning assessments.
• Bonus points if you have experience working with a Learning Management System (LMS), including course administration, learner tracking, reporting, and content maintenance.
• Demonstrated ability to facilitate engaging instructor-led training sessions for employees, partners, resellers, or customers, both virtually and in person.

Requirements

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
• Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature).
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short and long-term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year, unless otherwise required by law.
• Between 15 to 25 vacation days each year, depending on career level and years of service.