[Hiring] Learning & Development Specialist @Conifer Health Solutions

Role Description

Responsible for providing standardized new hire, technical, process, and soft-skills training delivery via instructor-led facilitation of virtual remote or classroom training. Works in partnership with leaders to address developmental needs. Meets key performance indicators while maintaining service level agreements and makes appropriate recommendations.

Qualifications

• Strong customer service and personal, verbal, and written communication skills
• Demonstrates effective collaboration skills with internal and external customers
• Understanding of healthcare and/or revenue cycle services
• Ability to conduct training needs analysis
• Skilled facilitator that consistently demonstrates effective questioning techniques and ability to engage students and transfer knowledge
• Mature classroom management skills; able to effectively control classroom/virtual classroom to foster a safe learning environment
• Highly effective oral and written communications skills, with ability to develop collaborative relationships with stakeholders in order to achieve results
• Ability to work with minimal supervision, self-starter and demonstrate initiative
• Flexible and innovative; highly adaptable to dynamic business environment; catalyst for change
• High engagement; supportive of leadership and role model for Conifer values and guiding behaviors
• Ability to work under pressure, organize and prioritize responsibilities
• Strong MS Office 365 and Teams (or other video conferencing skills) preferred

Requirements

• High school diploma/GED is required
• Bachelor’s degree preferred
• 2 - 3 years’ experience in training or leadership position in lieu of Bachelor’s degree
• Revenue cycle management experience preferred
• ATD Certification preferred
• Patient Services/Patient Access (scheduling, pre-registration, and registration roles/activities) is preferred
• Epic (Resolute, Grand Central) is a plus
• Accounts Receivable (billing, payment posting, customer service and denials management) is a plus

Physical Demands

• Ability to lift 25-35 lbs., due to travel requirements
• Ability to communicate to large groups verbally and through various media

Work Environment

• Office Work Environment
• Virtual Work Environment
• Hospital Work Environment

Benefits

• Medical, dental, vision, disability, AD&D, and life insurance
• Paid time off (vacation & sick leave)
• Discretionary 401k match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance
• Paid sick leave and other leave benefits are provided in accordance with applicable federal, state, and local laws