[Hiring] Head of Tutor Strategy & Operations @ClassDojo

Role Description

Dojo Tutor is a two-sided marketplace: families book 1:1 tutoring and small-group classes with experienced teachers. The Tutor Operations team keeps that marketplace running smoothly and constantly improves it. The team acquires and retains tutors, improves reliability and quality, and supports families and tutors. Over the past two years, the team has helped take Tutor from break-even to strong margins while growing the business significantly. You'll be stepping into a high-functioning, AI-forward team that collaborates closely with Product, runs experiments, builds its own tools end-to-end with AI, and has a strong pulse on the needs of our tutors and customers.

We're looking for a people-oriented leader to manage and grow this team, while serving as a strategic partner to Product and business leadership.

What You'll Do

• Lead the Tutor Operations team, covering tutor supply acquisition and retention, session reliability and quality, customer support, tutor community, and manual operations: set ambitious goals, coach, give direct feedback and help each person grow.
• Drive top-line growth: shape Tutor's growth strategy with Product, bring what you see on the front line into roadmap decisions, and staff launches with the ops support they need.
• Coach the team as it owns the supply side of the marketplace, ensuring the right mix of tutors across subjects, grades, time slots, languages and locales, and a rising bar for quality and reliability.
• Help the team run customer support for families and tutors that's fast, accurate and increasingly automated, so quality goes up as cost per contact goes down.
• Prioritize ruthlessly: focus the team on fewer things done well, protect its capacity, and tie every process the team runs to the business outcome it should move.

You'll Be a Match If

• You have a strong record of people management and leadership. You see people as individuals and know how to motivate them, hold them accountable, and help them grow.
• You've led operations at a tech company, ideally for a marketplace business.
• You're analytical: you set measurable goals, dig into data yourself, and make clear calls on what to prioritize and what not to do.
• You own outcomes, not just processes, and you hold your team to the same standard.
• You push back on and sharpen senior leaders' thinking, not just carry out their plans.
• You're a hands-on executor who uses AI to get more done.

Bonus Points

• You've taught, tutored, or worked in edtech.
• You've scaled a support or ops function with automation and AI rather than headcount.
• You've run operations for an international or new-market expansion.