[Hiring] Global Training Strategy Lead @Centric Consulting LLC

Role Description

In this role, you will:

• Lead a global learning needs analysis based on stakeholder personas, business process changes, technology capabilities, and market requirements.
• Develop role-based and scenario-driven curricula covering both technology and new ways of working.
• Define the global training strategy, learning journeys, curriculum architecture, content standards, delivery approach, and reusable templates.
• Determine instructional design resource needs, including capacity, timing, and required skill sets.
• Provide strategic direction and quality oversight to instructional designers and business/technology SMEs.
• Develop the train-the-trainer, facilitator enablement, training readiness, and learner support strategy.
• Partner with the U.S. market to validate curriculum, delivery methods, and measures of learning effectiveness.
• Capture lessons learned from the U.S. rollout and refine the training strategy for Canada, the UK, and future markets.
• Partner closely with Change Management and Communications leadership to align training with stakeholder engagement, communications, deployment, and adoption activities.

Qualifications

• 10+ years of experience leading learning and training strategies for large-scale business or technology transformations.
• Strong experience developing global, role-based, and scenario-driven learning programs.
• Experience supporting Salesforce, B2B/digital commerce, Order Management Systems, sales, or commercial platforms strongly preferred.
• Proven ability to translate business requirements and change impacts into scalable curricula and learning solutions.
• Experience leading and providing oversight to instructional designers, SMEs, facilitators, and train-the-trainer programs.
• Experience supporting learning deployment across multiple markets, regions, or countries.
• Strong stakeholder management, communication, and cross-functional leadership skills.

Benefits

• Competitive compensation.
• Comprehensive and well-rounded benefits package for full-time employees.
• Health, dental & vision coverage.
• 401(k) with company match.
• Life insurance.
• Self-managed PTO.
• Paid holidays.
• Parental leave.
• Access to voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services.
• Discounts on home, auto, and pet insurance.
• Remote and Hybrid Work.
• Time Off When You Need It.
• Benefits That Flex.
• Professional Development opportunities.

Company Description

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what’s best for businesses. Now numbering more than 1,400 employees in the U.S. and India, we’re committed to solving clients’ toughest problems and delivering on our mission of providing unmatched experiences.

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.