[Hiring] GFF Instructional Design Specialist @UPS Supply Chain Solutions

Role Description

The GFF Instructional Design Specialist is responsible for creating and maintaining training materials that support Global Freight Forwarding operations. This role works closely with subject matter experts to develop engaging learning solutions that simplify complex processes and systems.

Key Responsibilities

• Develop and maintain e-learning courses, training videos, written procedures, and job aids.
• Partner with subject matter experts to gather information and translate complex content into effective training materials.
• Create engaging learning experiences using instructional design best practices.
• Update existing training content to ensure accuracy and relevance.
• Support training initiatives and continuous improvement efforts across the organization.

Qualifications

• Experience in instructional design, training development, or a related field.
• Knowledge of adult learning principles and e-learning development.
• Strong written and verbal communication skills.
• Ability to organize and present complex information clearly.
• Proficiency with: Articulate 360, Microsoft 365, SharePoint, Camtasia, PowerPoint, Canva.

Requirements

• Job Grade: 102
• Last day to apply internally: 11/19/26 @ 11:59pm EST
• Employee Type: Permanent

Benefits

• UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
• Employer will sponsor visas for specific positions.
• UPS is an equal opportunity employer.
• UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.