[Hiring] Alumni Services Advisor I @UMA Education

Role Description

The Alumni Services Advisor I position manages graduate-facing aspects of alumni services. The role will help alumni achieve their desired career outcomes by providing professional development opportunities, preparing alumni for interviews, and collaborating with business development functions to identify potential employment opportunities.

• Graduate Empowerment: Influence, empower, and guide graduates toward successful healthcare careers through multiple channels (e.g., phone, video calls, and email).
• Career Coaching and Post Placement Support: Partner with graduates, providing guidance on interview techniques, workplace expectations, resume best practices, and additional post placement support.
• Documentation and Metrics: Maintain accurate documentation, meet department metrics, and ensure a high level of support for alumni.
• Complete Administrative Tasks: Accurately complete and maintain all required paperwork and data entry related to assigned tasks and graduate requests.
• Perform other duties as assigned.

Qualifications

• Associate degree, or equivalent combination of education and experience.
• Prior customer service experience.
• Skills and traits: results-driven, communication/interpersonal skills, relationship building/rapport, and time management.
• Ability to professionally communicate fluently in verbal and written English.
• Supportive of a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Requirements

• A bachelor’s degree or equivalent experience and/or any strong or advanced proficiency in the above required skills/experience.
• 1+ years’ experience in sales, inbound customer care, career coaching, staffing, or long-line sales.
• Experience in employment staffing, career services, out-placement services, or sales experience in the corporate sector and/or business development.
• Experience cold calling in a production driven environment.
• Other skills or abilities: influence, comfortability communicating with all levels of an organization, punctual, disciplined, complex problem-solving, attention to detail, and motivation.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.

Benefits

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Work Environment/Physical Demands

• This is a full-time remote position.
• Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment, accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

Application Deadline

• Anticipated starting salary is based on experience and qualifications.
• Compensation Range: $20 — $20 USD

OUR VALUES

• ACT WITH INTEGRITY: We operate honestly and ethically in an industry-compliant fashion.
• CHAMPION STUDENT OUTCOMES: We live by a strong commitment to our students and are passionate about preparing them for meaningful careers.
• COMMIT TO TEAM MEMBER SUCCESS: We are committed to our team members’ success and to each other’s success.
• PURSUE RESULTS WITH PURPOSE: We pursue results with a sense of urgency and purpose.
• HAVE FUN. BUILD ENERGY: Enjoying what we do is central to achieving our goals.
• WORK AS ONE: We believe that diverse, inclusive teams produce breakthrough results.