[Hiring] Learning & Development Facilitator @Endurance Warranty Services, LLC

Role Description

The Learning & Development Facilitator will be knowledgeable in facilitation and/or instructional design best practices, create training materials, and provide support and guidance to learners. In this role, you will be expected to deliver and develop virtual training programs complete with materials, tutorials, instructions, and learning resources for new and current employees efficiently and effectively. You will be responsible for managing virtual new hire class participants in a high-volume capacity while being accountable for learners’ engagement in class and ability to apply the learned materials in order for them to advance to a team outside of training. Consistent and reliable attendance is an essential function of this position.

• Participate in the full life-cycle of new Endurance employees’ onboarding and training experience.
• Engage new team members to ensure set up prior to training, delivering the training, and facilitating a handoff meeting with management.
• Develop new employees into successful team members to be transitioned to a team manager with a high probability of success in their hired role.
• Monitor and mentor current employees to elevate their skill level to reach new goals.
• Build relationships with management to identify departmental training needs.
• Utilize and create training tools such as PowerPoints, handouts, job aids, reference guides, and more that can be deliverable resources for training purposes.
• Become efficient with the Learning Management System technology capabilities and create needed courses using the company’s preferred LMS platform.
• Communicate regularly with the training department team members in support of cross-class facilitation and support.
• Network and build relationships with team members in the departments you provide training support for.
• Prioritize and engage new and current employees using multi-channel training methods and communication.
• Other duties as assigned or as business needs arise.

Qualifications

• 5 – 8 years + of Training / Facilitation and/or Classroom Management experience preferred in a high-volume virtual environment (agency and/or corporate experience).
• Fluency in both Spanish and English (verbal and written) preferred, but not required.
• Proven work experience in training, facilitation, developing employees, and coaching.
• Must be a proactive and enthusiastic team player with exceptional people skills.
• Confident, captivating, and effective public speaker.
• Devoted to the education, growth, and success of each learner.
• Strong initiative and solid judgment abilities/skills.
• Successfully convey complex materials and processes.
• Customer and employee experience focused.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to recognize a problem or potential problem and react quickly and effectively.
• Punctuality and dependability are crucial.
• Microsoft Office (including Outlook, Excel, PowerPoint, and Word) and Adobe Acrobat.
• High School education or equivalent is required.

Requirements

• The compensation range for this position is: $60,000-$65,000 annually.
• The candidate offered this position must pass a pre-employment background check.
• Endurance Warranty is an E-Verify Company.

Benefits

• Paid training.
• Work From Home Opportunity.
• Computer Equipment Provided.
• 401(k) with company match after 90 days of employment.
• Medical, Dental, and Vision Insurance.
• Voluntary Life Insurance.
• Internet Stipend.
• Paid Time Off.
• Holiday Pay.